CRM 2011 E-Mail Router Configuration RRS feed

  • Question

  • Hi,

    I have configured the E-Mail Router for pop3 and smtp which works fine for inbound and outgoing mails from and to GMAIL. (no exchange server obviously)

    But in our case we need to send outbound e-mails to different domains  which is not possible with this setup as it is fixed to smtp for gmail.

    Do we need to use outlook for outbound mails instead of E-Mail router?

    For Ex:

    I have 4 mails from 4 different domains namely in my gmail box.




    johndoe@domain2.com and so on.

    All the mails route into CRM using E-Mail Router.

    When trying to send a response from CRM  we cannot .Can somebody help me out with the configuration to send mails to the above mentioned mail ids from CRM.

    Do we need exchange server ?

    or do we need to use outlook for outbound mails in this scenario.

    Thx in Advance


    Monday, March 21, 2011 6:44 AM

All replies

  • Hi,

    Believing your issue has been resolved. If so, I have a similar requirement and I configured POP3 using GMAIL. But I am getting an error as mentioned below:

    Incoming Status: Failure - No connection could be made because the target machine actively refused it for your reference, I am also posting the Event Log:

    #26090 - An error occurred while opening mailbox jayaprakashpm@gmail.com. System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond

    at System.Net.Sockets.TcpClient.Connect(String hostname, Int32 port)

    at Microsoft.Crm.Tools.Email.Providers.Pop3Client.Connect(Boolean useSsl)

    at Microsoft.Crm.Tools.Email.Providers.Pop3PollingMailboxProvider.OpenMailbox()

    at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.Run()

    I have also configured the CRM user account with primary email as gmail account and configured the Email settings with gmail credentials. The gmail account has also configured to allow Pop3 mails as well. Similar issue is occurring for pop3.live.com as well.

    Please assist.



    Regards, Jay.
    Friday, October 28, 2011 6:32 AM