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Product Key Issue

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I decided recently to restore my DELL laptop to its factory settings as I received it as a gift from my friend. I had a Windows 7 Ultimate install disc and the product key that he used originally when setting up the laptop. Upon installing Windows 7 Ultimate and going to the product key step, I discovered that my product key was not valid. I checked with the live assistance for Microsoft and discovered that my key was in fact valid, however I cannot activate windows 7 ultimate or access the ISO files in order to download a different install disc. Any help would be greatly appreciated!
- Moved by Herro wongMicrosoft contingent staff Monday, December 7, 2015 7:37 AM
Friday, November 27, 2015 7:34 AM

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Unfortunately, this is the wrong forum for your question.

MSDN stands for Microsoft Developer Network.

It's intended for supporting developers who are writing software using Microsoft technologies.

Windows Forms is one such technology.

This is not a forum intended for supporting end consumer questions and it's not just about windows.

Good luck.

.

I think you probably want the forum this thread is in:

http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_install/invalid-product-key-windows-8-provided-by/54489102-53a6-4a5e-864d-5089b8ca34c5?auth=1

Note that changing the hardware since it was built can cause a similar problem. Maybe the same. I don't know, I'm a developer and don't do end consumer support.

Hope that helps.
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Friday, November 27, 2015 12:24 PM