Product Key Issue RRS feed

  • Question

  • I decided recently to restore my DELL laptop to its factory settings as I received it as a gift from my friend. I had a Windows 7 Ultimate install disc and the product key that he used originally when setting up the laptop. Upon installing Windows 7 Ultimate and going to the product key step, I discovered that my product key was not valid. I checked with the live assistance for Microsoft and discovered that my key was in fact valid, however I cannot activate windows 7 ultimate or access the ISO files in order to download a different install disc. Any help would be greatly appreciated!
    Friday, November 27, 2015 7:34 AM

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