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Conversation History not Persistent in Cached Mode RRS feed

  • Question

  • Using MOC 2007 (build 6090), I've noticed that although the Conversation History folder is created in Outlook 2007, the history items are not preserved.  I can reproduce this behavior on 2 different machines with 2 different logins.  When the IM conversation is closed, an item appears in the Conversation History folder (as expected).  However, after a short time the item disappears.  You can accelerate this by using Shift+F9 to force synchonization of the folder, which tells me it must be related to cached mode.

     

    I haven't had a chance to test without cached mode yet, but I wanted to post this to see if anyone else has experienced the issue.  I'll update this after I get some time to test without cached mode.

     

    Z

    Tuesday, April 17, 2007 7:35 PM
    Moderator

Answers

  • I just tested it again and it seems to have been fixed in the RC release.
    Monday, June 4, 2007 7:35 PM
    Moderator

All replies

  • More info.  I just noticed the below info in my Sync Issues folder:

     

    15:20:32 Synchronizer Version 12.0.4518

    15:20:32 Synchronizing Mailbox '<my name>'

    15:20:32 Synchronizing Hierarchy

    15:20:33 Synchronizing local changes in folder 'Conversation History'

    15:20:33 Uploading to server '<Exchange FQDN>'

    15:20:33 Error synchronizing message 'Conversation with <user 1>, <user 2>'

    15:20:33                                 [80070005-508-80070005-323]

    15:20:33                                 You do not have sufficient permission to perform this operation on this object.  See the folder contact or your system administrator.

    15:20:33                                 Microsoft Exchange Information Store

    15:20:33                                 For more information on this failure, click the URL below:

    15:20:33                                 http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80070005-508-80070005-323

    15:20:33 Moved a message that failed synchronization to 'Local Failures'. Message subject -> 'Conversation with <user 1>, <user 2>'. You can view this message in your offline folder file only.

    15:20:34 Done

     

    I am able to manually move items into the Conversation History folder and synchronize them successfully, so it's not a permissions issue.  My test environment is shut down for now, so I'll try without cached mode tomorrow.

     

    Z

    Wednesday, April 18, 2007 12:48 AM
    Moderator
  • Hi zj4x4,

    Can you let us know how your test without cached mode went?

    Thursday, April 26, 2007 11:23 PM
  • I just tested this again.  It seems like the problem only occurs when multiple Outlook clients are running at the same time in cached mode.  I ran the test again with only one client running and it worked fine.  However, conversation history is not saved when running in online/non-cached mode.  I haven't investigated this to see whether or not this is expected behavior.


    Z

    Thursday, May 3, 2007 7:47 PM
    Moderator
  • Disregard part of my last post - even with no other Outlook clients the item in the Conversation History folder was removed and an event was logged in my Sync Issues folder.  Must be a bug.
    Thursday, May 3, 2007 7:50 PM
    Moderator
  • Hi,

     

    Could you confirm your configuraiton please.

     

    You have 1 instance of Outlook running, and one instance of Communicator 2007, correct ?

     

    They are both logged in to the user account, correct ?

     

     

    Tuesday, May 22, 2007 9:49 PM
  • Hi ZJ4x4,

    Can you let us know the status of your issue again? Would you confirm your configuration for marcboy? Maybe he will be able to help with your issue?
    Thanks.

    Monday, June 4, 2007 6:52 PM
  • I just tested it again and it seems to have been fixed in the RC release.
    Monday, June 4, 2007 7:35 PM
    Moderator