Hi Melissa,
Few questions before answering your question
a) Is the user active in Active Directory??
b) If the user active what is the exact error you are getting while installing CRM outlook?
c) What is the Email Access incoming type and outgoing type in CRM user??
Please let me know what is the exact issue you are facing so that we will know what exactly is the issue.
Regards,
Vishnu.
http://osmosee.wordpress.com
Regards, Vishnu. http://www.osmosys.asia http://osmosee.wordpress.com