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Product Key RRS feed

  • Question

  • I purchased my copy at Staples, but when I go in to activate my subscription it tells me my product key is not valid.  Why?

    Tuesday, May 13, 2008 7:50 PM

Answers

All replies

  • You might have typed in the product key incorrectly.

     

    Try to reach support.

     

    How to reach support (FAQ) -

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

     

    Tuesday, May 13, 2008 8:43 PM
  •  DebNewbie wrote:

    I purchased my copy at Staples, but when I go in to activate my subscription it tells me my product key is not valid.  Why?

    If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

     

    Wednesday, May 14, 2008 12:01 AM
    Moderator