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Windows 7 Ultimate 64-bit won't activate after reinstall RRS feed

  • Question

  • Re-installed Windows 7 Ultimate 64-bit, now getting that it's not Genuine - can't activate online. Tried by phone, gave me an error. When it tried to redirect me to a customer support agent, it sent me to some random line that then told me that if I was calling about DirectTv or AT&T to call their individual numbers. Tried a second time, same thing. Can't get through to a person.

    Results from MS Genuine Advantage Diagnostic Tool. Removed serial from results.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****

    Windows Product Key Hash: E1Bgjlbreh8DxlSHhAlp93APjkw=

    Windows Product ID: 00426-292-3535883-85374

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010100.0.0.001

    ID: {1F74B78F-AA7A-41EA-85A2-2F97A90944A1}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Ultimate

    Architecture: 0x00000009

    Build lab: 7600.win7_rtm.090713-1255

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{1F74B78F-AA7A-41EA-85A2-2F97A90944A1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YKV6T</PKey><PID>00426-292-3535883-85374</PID><PIDType>5</PIDType><SID>S-1-5-21-446364776-3060574332-37712446</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1606</Version><SMBIOSVersion major="2" minor="6"/><Date>20110426000000.000000+000</Date></BIOS><HWID>98BA3607018400FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, Ultimate edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00426-00170-292-353588-00-4105-7600.0000-3522011

    Installation ID: 012832097212305836883893220101757463076331572540411733

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: YKV6T

    License Status: Initial grace period

    Time remaining: 43140 minute(s) (29 day(s))

    Remaining Windows rearm count: 3

    Trusted time: 18/12/2011 9:49:50 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: N/A

    HealthStatus: 0x0000000000000000

    Event Time Stamp: N/A

    ActiveX: Not Registered - 0x80040154

    Admin Service: Not Registered - 0x80040154

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: OgAAAAEABgABAAEAAAACAAAAAwABAAEAln1yV2Y1/h8aXayLeBkwunzpxl/6FWI9lIib3HS01XAucw==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC ALASKA A M I

      FACP ALASKA A M I

      HPET ALASKA A M I

      MCFG ALASKA A M I

      SSDT AMICPU PROC

     

     

    Monday, December 19, 2011 2:56 AM

Answers

  • It is not neccessary to remove the product key.  The reports masks the important part anyway.  However the part it does leave helps us to identify certain issues.  Please rerun the report and don't edit.  No one can use the information to your detriment.

    Click Start and type "slui.exe 4" and follow the directions.  Do not respond to the automated prompts and the system will eventually route you to a live agent.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, December 19, 2011 4:35 AM
    Answerer

All replies

  • It is not neccessary to remove the product key.  The reports masks the important part anyway.  However the part it does leave helps us to identify certain issues.  Please rerun the report and don't edit.  No one can use the information to your detriment.

    Click Start and type "slui.exe 4" and follow the directions.  Do not respond to the automated prompts and the system will eventually route you to a live agent.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, December 19, 2011 4:35 AM
    Answerer
  • Thanks, was finally able to get it activated.

    Appreciate the suggestion.

    Monday, December 19, 2011 4:40 AM
  • You're welcome.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, December 19, 2011 6:12 PM
    Answerer