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I Cannot access parts of CRM system like customisation and Administration area which throws an error message when I try to access RRS feed

  • Question

  • Hello Friends,

    I have recently moved the instance of CRM from Live environment to the test environment. I have basically took a backup of orgname_MSCRM database to restored it on the test environment. I have a strange error when I try to access parts of CRM. When I try to access the Customisations or the Administration I get this error message. I have other instances of CRM on the test server as well which is also effected with this error. Can someone please put some light on it as I am totally stuck with this.

    Event code: 3005
    Event message: An unhandled exception has occurred.
    Event time: 27/10/2010 11:51:25
    Event time (UTC): 27/10/2010 10:51:25
    Event ID: 7b71b7caff814d57b13f5bf5da6fb3f1
    Event sequence: 171069
    Event occurrence: 17
    Event detail code: 0
     
    Application information:
        Application domain: /LM/W3SVC/2/ROOT-1-129325769700107421
        Trust level: Full
        Application Virtual Path: /
        Application Path: C:\Program Files\Microsoft Dynamics CRM\CRMWeb\
        Machine name: WIN-ABUSU8PUD56
     
    Process information:
        Process ID: 3304
        Process name: w3wp.exe
        Account name: NT AUTHORITY\NETWORK SERVICE
     
    Exception information:
        Exception type: XslLoadException
        Exception message: 'xsl:choose' cannot be a child of the 'td' element.

     Thanks a lot

    Nemath


    Nemath
    Wednesday, October 27, 2010 11:36 AM

Answers

  • Nemath,

    I think you are experiencing XML corruption issue here.
    Is there a way you could either enable DevErrors or share the CRM trace to understand the issue better. If you enable DevErrors it will show us the exact URL that is being accessed as well as the method that it fails on.

    You also mentioned other Organizations are affected, were they CRM Online extracts?
    As you know the customization files from CRM Online are different than CRM On-Premise.

    To enable DevErrors:
    Navigate to the Web.config in the CRMWeb directory and change the value for the following line:

    <add key="DevErrors" value="On"/>

    NOTE: This change does NOT require IISRESET or Service restart.


    Regards,

    ITonit Support

    Support@itonit.com

    Http://ITonit.com

    MSCRM Consultants
    Tuesday, November 2, 2010 9:52 PM

All replies

  • Hello,

     

    Can you trace this error and send us your trace log?


    Best Regards, Lassaad
    Wednesday, October 27, 2010 12:12 PM
  • Did you follow these instructions? http://support.microsoft.com/kb/952934
    MSCRM Bing'd - http://bingsoft.wordpress.com

    Check out the CRM 4 to CRM 2011 JavaScript Converter Tool


    CRM Forum Guidance on how to Help Us Help You
    Wednesday, October 27, 2010 12:14 PM
    Moderator
  • Hello Rhet,

     

    Yes I have followed those instruction to restore the organisation in my test environment.


    Nemath
    Wednesday, October 27, 2010 12:18 PM
  • Does the test server have the same rollup as the production server had?
    MSCRM Bing'd - http://bingsoft.wordpress.com

    Check out the CRM 4 to CRM 2011 JavaScript Converter Tool


    CRM Forum Guidance on how to Help Us Help You
    Wednesday, October 27, 2010 4:05 PM
    Moderator
  • Nemath,

    I think you are experiencing XML corruption issue here.
    Is there a way you could either enable DevErrors or share the CRM trace to understand the issue better. If you enable DevErrors it will show us the exact URL that is being accessed as well as the method that it fails on.

    You also mentioned other Organizations are affected, were they CRM Online extracts?
    As you know the customization files from CRM Online are different than CRM On-Premise.

    To enable DevErrors:
    Navigate to the Web.config in the CRMWeb directory and change the value for the following line:

    <add key="DevErrors" value="On"/>

    NOTE: This change does NOT require IISRESET or Service restart.


    Regards,

    ITonit Support

    Support@itonit.com

    Http://ITonit.com

    MSCRM Consultants
    Tuesday, November 2, 2010 9:52 PM
  • Hi Nemath,

    I have the same issue.

    have you found the solution for it?

    Regards,

    Daniel

    Thursday, January 23, 2014 11:58 PM
  • Hi

    The problem has gone after re-starting the iis.

    I hope it would be some help for someone like me.

    Cheers,

    Daniel

    Monday, January 27, 2014 10:24 PM