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Invalid Office RRS feed

  • Question

  • I purchased a copy of Office 2007 from VR Tech Solutions on Pricegrabber.com

    I recieved the un-opened boxed copy with key and holgraph CDs in the mail. I installed them and validated it. Now I receive the error that it is not genuine. Below is the MGADT results.

    Could you tell me what happened and how to validate again?

    Neal Barrus

    Central Valley Machine

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-XQDX8-YFX6D-M9933
    Windows Product Key Hash: Xj9xQUD5Qvs63ieKqzRz2ttpMwM=
    Windows Product ID: 76487-OEM-2264223-71169
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {66B0019D-08F6-4F4F-9270-073FE79BB78D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    Microsoft Office Project Standard 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{66B0019D-08F6-4F4F-9270-073FE79BB78D}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-M9933</PKey><PID>76487-OEM-2264223-71169</PID><PIDType>3</PIDType><SID>S-1-5-21-343818398-1965331169-1417001333</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Precision WorkStation 490    </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="3"/><Date>20060630000000.000000+000</Date></BIOS><HWID>C10D3A7F01846577</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>500A2C5D4A3A586</Val><Hash>weWT9Kxq1r/X7oOrQl+2lcafKaI=</Hash><Pid>89409-707-6909371-65596</Pid><PidType>14</PidType></Product><Product GUID="{91120000-003A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2007</Name><Ver>12</Ver><Val>1A5AA2D5DDA070E</Val><Hash>UeIW5s7gQqtrQiqTP3qSVNROT+A=</Hash><Pid>84888-903-2046925-63723</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1ADBF:Dell Inc|1ADBF:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Friday, May 21, 2010 7:25 PM

Answers

  • Hello snow_dog,

      You currently have one office package: Office Professional Plus 2007 as well as one Standalone office product: Office Project Standard 2007

    The Microsoft Office Professional Plus 2007 is Invalid VLK
    The Microsoft Office Project Standard 2007 is Genuine

    Volume License Key (VLK) software is not to be sold to consumers, but are designed for large organizations that need 10s 100s or 1000s of Office installs. To get a Genuine Volume License Key, you must sign a Volume License Agreement with Microsoft for the set number of Licenses.  It is also against the License Agreement to resell a VLK software and key. In other words, since you don't have a Volume License Agreement with Microsoft, it was against the Licensing terms for that person or company to sell you that key.

    In addition, this particular Volume License key is Invalid.  This means Microsoft did not create or release this key. It was created with Piracy software called a Key Generator (KeyGen).

    The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any validation protected content or by installing the Office Notifier.  Microsoft recently released the Office Notifier thru Windows Update and that is what is notifying you that the Office is Non-Genuine.

    If possible, I highly recommend contacting the person or company that sold you the Invalid VLK version of Microsoft Office Professional Plus 2007 and arrange for a full refund. To be clear, they did not sell you Microsoft Office, they sold you something that is masquerading as Genuine Microsoft Office.

    Thank you,


    Darin MS
    Friday, May 21, 2010 8:57 PM

All replies

  • Hello snow_dog,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK

    Microsoft Office Project Standard 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Your computer has two installations of Office family products.  There is an installation of Office Professional Plus 2007, and an installation of Project 2007.

    The installation of Project 2007 on your Dell Precision Workstation 490 computer is a Genuine retail licensed installation, so no worries there.

    The Office Professional Plus 2007 installed on your Dell computer is an edition of Office that is properly sold only thru the Volume Licensing program to businesses, educational institutions and governmental agencies.  This installation was done with an invalid Product Key made by a pirating program known as a Key Generator.  The product key was NOT issued by Microsoft, making it Invalid.

    If your use of the installed Office Professional Plus 2007 is in association with a business, educational institution, or governmental agency that might have a Volume Licensing Agreement with Microsoft, please report this nongenuine problem to your organization's IT support staff for further troubelshooting and resolution.

    If you are an individual consumer, you should never have been sold Volume Licensing materials such as a VL disc, and you certainly should not have received an Invalid Product Key.  Quite often people purchase what is advertised and packaged as a retail license for Office Professional 2007, but all too often, the product they receive is a counterfeit Office package that installs a nongenuine copy of Office Professional Plus 2007.  Could this be the situation in your case?

    If so, your first course of action is to confront your seller with this information and demand a ful refund.  If the seller refuses to help, please pursue whatever remedies are available to you thru the selling venue, your payment method (credit card, PayPal, etc), or the legal system in your area.

    Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you decide to participate in the Office Genuine Offer, please initiate the process by clicking on the "Learn More Online" link shown in the nongenuine notices on your screen.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop or a well-meaning friend and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity if it was an OEM installation originally, or on the yellow-orange Proof Of License label if this is was a retail package installation originally, to put back the genuine installation of Office you may have already had on the computer.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, May 21, 2010 8:45 PM
  • Hello snow_dog,

      You currently have one office package: Office Professional Plus 2007 as well as one Standalone office product: Office Project Standard 2007

    The Microsoft Office Professional Plus 2007 is Invalid VLK
    The Microsoft Office Project Standard 2007 is Genuine

    Volume License Key (VLK) software is not to be sold to consumers, but are designed for large organizations that need 10s 100s or 1000s of Office installs. To get a Genuine Volume License Key, you must sign a Volume License Agreement with Microsoft for the set number of Licenses.  It is also against the License Agreement to resell a VLK software and key. In other words, since you don't have a Volume License Agreement with Microsoft, it was against the Licensing terms for that person or company to sell you that key.

    In addition, this particular Volume License key is Invalid.  This means Microsoft did not create or release this key. It was created with Piracy software called a Key Generator (KeyGen).

    The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any validation protected content or by installing the Office Notifier.  Microsoft recently released the Office Notifier thru Windows Update and that is what is notifying you that the Office is Non-Genuine.

    If possible, I highly recommend contacting the person or company that sold you the Invalid VLK version of Microsoft Office Professional Plus 2007 and arrange for a full refund. To be clear, they did not sell you Microsoft Office, they sold you something that is masquerading as Genuine Microsoft Office.

    Thank you,


    Darin MS
    Friday, May 21, 2010 8:57 PM