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Please Help !!! Running Genuine Window XP home but getting error message saying its not a genuine copy!! :( RRS feed

  • Question

  •  

    This first started about 2 weeks ago, I bought my machine from Evesham approx 2.5 - 3 years ago and never had any problems with it until now. Even though i keep getting this error message iv just installed the latest Window Eplorer 7 from the windows live update site and got a prompt saying:

     

    Before installing explorer we must ensure your copy of windows is genuine please click to validate

     

    I did this expecting it to show me the same error message i get when i start my pc and it came back saying my windows is genuine and explorer installed fine!

     

    Its really annoying me now and i see im not the only one this is happening to Sad

     

    Any advice / help would be great thanks

     

    Lori

     

     

     

    Monday, August 13, 2007 1:20 AM

Answers

  • i'm also having this problem have xp pro installed but cannot update it keeps saying not genuine yet came all looking legit in usual microsoft packaging the cd looks like a genuine microsoft one (all holograms) heres what the diagnostic tool threw back at me

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: License store error
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-HJPM6-PVT7Y-BCTRW
    Windows Product Key Hash: PRpsEfcp0jJ0SU86j/W+JXk6tR8=
    Windows Product ID: 55274-640-0350832-23435
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {42B4B457-4B48-4601-8BD1-3C6137E65DAA}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_63BB5E84-605-80004005_E2AD56EA-221-80004005_16E0B333-80-80004005_78155E4D-162-80004005
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{42B4B457-4B48-4601-8BD1-3C6137E65DAA}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BCTRW</PKey><PID>55274-640-0350832-23435</PID><PIDType>1</PIDType><SID>S-1-5-21-1229272821-796845957-725345543</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7250</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080014 </Version><SMBIOSVersion major="2" minor="4"/><Date>20060802000000.000000+000</Date></BIOS><HWID>A92739A701848E76</HWID><UserLCID>1809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>5C52878440F7D86</Val><Hash>fosrj2xuujnikAPz6WRZftMNpGc=</Hash><Pid>89388-707-9223964-65209</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 


    Friday, August 31, 2007 8:50 AM
  • Tazzy85,

     

    The Microsoft staff will have to help you with the specific error you are seeing in Line 2 of the report above, "License store error."

     

    However, I can assure you that both your installed Windows and Office are Nongenuine.  Your Windows is a Volume Licensing Edition and your Office 2007 Enterprise is using an invalid Volume Licensing Key.

     

    Did you purchase this computer with both XP Pro and Office 2007 preinstalled?

     

    Friday, August 31, 2007 7:21 PM
  • Tazzy,

     

    Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation. Unfortunately, the product key used to install both your operating system and Office Suite is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

         This is why you may be seeing the "Software Counterfeiting" messages on your computer.  You will need to uninstall Office before any further complications occur from being non-genuine. As a customer there are available options you may choose for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take.

        First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. We have a 3rd party registered Cryptography lab who evaluates EVERY (really!) submission for the High-Quality Counterfeit replacement program - as they have a pre-determined subset of items they look for.

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

    Thank you,

     

    Stephen Holm, MS
    WGA Forum Manager

    Saturday, September 1, 2007 12:07 AM

All replies

  • Recently we have seen several posts from people who have become victims. First, I want you to run a diagnostic test in order for us to analyze the results. If you are a victim, I will provide information for you to file a piracy report. Office Genuine Advantage (OGA) is here to help protect YOU, our valued customer. It is important for more people like you to report a piracy case who have become a victim to assist in stopping unscrupulous business practices. 

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

     

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

     

    Stephen Holm, MS

    WGA Forum Manager

    Monday, August 13, 2007 10:32 PM
  • i'm also having this problem have xp pro installed but cannot update it keeps saying not genuine yet came all looking legit in usual microsoft packaging the cd looks like a genuine microsoft one (all holograms) heres what the diagnostic tool threw back at me

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: License store error
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-HJPM6-PVT7Y-BCTRW
    Windows Product Key Hash: PRpsEfcp0jJ0SU86j/W+JXk6tR8=
    Windows Product ID: 55274-640-0350832-23435
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {42B4B457-4B48-4601-8BD1-3C6137E65DAA}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_63BB5E84-605-80004005_E2AD56EA-221-80004005_16E0B333-80-80004005_78155E4D-162-80004005
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{42B4B457-4B48-4601-8BD1-3C6137E65DAA}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BCTRW</PKey><PID>55274-640-0350832-23435</PID><PIDType>1</PIDType><SID>S-1-5-21-1229272821-796845957-725345543</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7250</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080014 </Version><SMBIOSVersion major="2" minor="4"/><Date>20060802000000.000000+000</Date></BIOS><HWID>A92739A701848E76</HWID><UserLCID>1809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>5C52878440F7D86</Val><Hash>fosrj2xuujnikAPz6WRZftMNpGc=</Hash><Pid>89388-707-9223964-65209</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 


    Friday, August 31, 2007 8:50 AM
  • Tazzy85,

     

    The Microsoft staff will have to help you with the specific error you are seeing in Line 2 of the report above, "License store error."

     

    However, I can assure you that both your installed Windows and Office are Nongenuine.  Your Windows is a Volume Licensing Edition and your Office 2007 Enterprise is using an invalid Volume Licensing Key.

     

    Did you purchase this computer with both XP Pro and Office 2007 preinstalled?

     

    Friday, August 31, 2007 7:21 PM
  • Tazzy,

     

    Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation. Unfortunately, the product key used to install both your operating system and Office Suite is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

         This is why you may be seeing the "Software Counterfeiting" messages on your computer.  You will need to uninstall Office before any further complications occur from being non-genuine. As a customer there are available options you may choose for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take.

        First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. We have a 3rd party registered Cryptography lab who evaluates EVERY (really!) submission for the High-Quality Counterfeit replacement program - as they have a pre-determined subset of items they look for.

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

    Thank you,

     

    Stephen Holm, MS
    WGA Forum Manager

    Saturday, September 1, 2007 12:07 AM