The specified user is either disabled or is not a member of any business unit. RRS feed

  • Question

  • Hello, 

    I'm running into an error with a user that has had an account for over two years. There were no changes to his account or CRM however the error just started occurring. I have Verified the following:

    1. Backup the orgname_MSCRM and MSCRM_Config.
    2. Find the systemuserid for system admin in systemuserbase table.
    3. Find the system admin in systemuserbase and resourcebase, if isdisabled=1, set isdisabled=0.
    4. Find the Business Unit the user belongs to in businessunitbase table. if isdisabled=1, set isdisabled=0.

    The issue might also be caused if you are running the CRM application pool with a user account that is also a CRM user. If you fit the scenario, create a new user to run the CRMAppPool.

    All of these check out. We only have 1 business unit in our on premise rollup 15 CRM 2011 system. I also tried creating a user and then changing his account to that user and back as a test without any luck(same method used for a name change. The user has this issue in both web and outlook versions and on multiple machines. This is the only user experiencing the issue. Any thoughts on what to do would be great as I'm at a loss on what else the issue could be. 



    • Edited by Eric Brady Wednesday, February 5, 2014 12:15 AM
    Wednesday, February 5, 2014 12:14 AM

All replies

  • Check if there was any change in the User's security roles. You could also check the trace to narrow the cause..

    If my response helps you in finding your answer then please click 'Mark as Answer' and 'Vote as Helpful'

    Wednesday, February 5, 2014 1:09 AM
  • In the troubleshooting steps you listed, it looks like you may be modifying the CRM database changing the isDisabled column.  Care should be used when making changes to ensure you remain in a supported configuration

    Have the user go to another machine that is working, and log into CRM through IE to see if he continues to see this error.  You can also have a working user do the same on this machine.  This will help isolate the issue to the CRM user or to the machine.

    If it is the machine, you should look at

    1. What browser version he is running?

    2. Make sure the clock on his machine matches the CRM server time (make sure to check the time zone is correct as well).  You may even want to make sure the bios time is correct.

    3. Uninstall the Outlook client and Windows Live ID Sign In Assistant.  Concentrate on being able to get the user signed into CRM through IE first before focusing on his Outlook client.  Once that works, reinstall the Outlook client.

    4. Try installing fiddler and monitor the packets as IE attempts to connect to CRM.  If it suddenly works while fiddler is installed, then there is a proxy issue at play because fiddler sets up its own proxy.  But fiddler will show you if there are any redirections happening.

    5. Check to make sure the workstation is not using any host files to point to CRM.  Maybe do a nslookup to the CRM server.  Make sure that the machine is still joined to the domain and logged in.

    6. Are there any group policies the user or machine is in?

    7. Check the firewall on the workstation to make sure something like a new antivirus install didn't block something.

    Jason Peterson

    Wednesday, February 5, 2014 11:00 AM