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  • Question

  • I have just read all the discussion in 2011 about this problem, have tried all the suggested resolutions but none have worked.  Is it not time that microsoft applied their expertise to this problem. It is their system after all.  Can anyone help please? any of you last year - did you resolve the issue?
    Saturday, January 21, 2012 10:29 PM

All replies

  • Did you get a resolution on this problem.  I am having the same situation, tried repair, removing anti-virus and still cannot open e-mails that are older than one day.  Very frustrating.
    Monday, March 26, 2012 6:12 PM
  • I am still getting this response, and I am so damn fed up with Windows Live Mail it's ridiculous.  I have been using computers for some time, and this program has to rank up there with the worst ever.  What gives MS?  How about taking care of business and stop ripping off the folks who continue to go down this road.

    Sunday, June 17, 2012 12:20 AM
  • Since Microsoft is complete inept on this issue, i'll let you know what worked for me. I did lots of searching and the only answers I found were: 

    1) Completely uninstall or use the  "Repair" function 

    2) Use system restore (which helped a lot of people)

    My problem was that my client didn't have any restore points before the issue occurred, so I was stuck. First, make sure you backup your Windows Live Mail fully using KLS Mail Backup. You shouldn't need to use the restore function, but its good to have a backup. 

    I read somewhere else of someone using ccleaner and revo uninstaller and fixed it where the first two options failed. I tried ccleaner on its own after a standard uninstall (without revo uninstaller) and it didn't fix it. I then reinstalled Windows Live Mail (with all the other crap that comes along with it) and did a revo uninstall USING THE ADVANCED OPTION (the moderate option didn't work). Don't reboot when the built in Windows Live Mail uninstaller asks you to (I made this mistake once and had to reinstall just to uninstall it again). It will find like 10,000 left over registry entries and a bunch of files to remove. Remove it all, THEN reboot. Then reinstall. Once reinstalled, the first time I started up Windows Live Mail it had to do a repopulating of the clients mail folders. Everything seemed to be there afterwards and the problem was gone. Hope this helps someone. 

    Thursday, June 28, 2012 9:31 PM