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off topic - Virus/system possibly crashing????!! HELP ASAP RRS feed

  • General discussion

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    Please help.  We moved and the computer has not been used on line for several months.  we just had fios installed and it is a big mess.   My daughter is the administrator and we cannot get into her information.  I cannot download anything from my site.  HELP!
    Monday, September 22, 2008 12:03 AM

All replies

  • Angela,

     

    Thank you for visiting the Live OneCare program forums. If you think your system is infected and you are at a working desktop, you may want to try going to http://safety.live.com and running the scanner. Do a complete system scan, not a quick scan.

     

    Post back to continue support.

     

    Also, I don't understand this - "we just had fios installed and it is a big mess.   My daughter is the administrator and we cannot get into her information.  I cannot download anything from my site."

    Please explain a little more about your scenario like Error or Dialog Messages - verbatim if possible, and what your exact experience was. Sometimes OneCare will load, the disappear and give a window letting you know it needs to update itself and that it will need a reboot when finished.

     

    Rick, MS

    Monday, September 22, 2008 1:56 AM
    Moderator