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Validation problems with Windows XP and IE 8 RRS feed

  • Question

  • I have been attempting to address this WGA issue without success. When I go to Windows update it requests that I validate my copy and it takes me to a website that flashes that it is validating and then sends me to a blank page with nothing on it.

    I run the diagnostic and it tells me I have a clock error and to resolve it I need to change my setting for images in IE8. Not sure how they are connected but why not. The image setting was checked and still no luck. 

    Here is the log

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Clock sync error
    Validation Code: 10
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-HC4C9-YX3VQ-JVDDJ
    Windows Product Key Hash: fHaU1QwZS3xBQAKZPuFt3C0lTx8=
    Windows Product ID: 55274-005-9026837-22815
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {DA536C74-0AC2-4B6A-AFD5-7CF5AB69FD30}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 10
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DA536C74-0AC2-4B6A-AFD5-7CF5AB69FD30}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JVDDJ</PKey><PID>55274-005-9026837-22815</PID><PIDType>5</PIDType><SID>S-1-5-21-602162358-1844237615-725345543</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (RV010UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.27    </Version><SMBIOSVersion major="2" minor="4"/><Date>20070118000000.000000+000</Date></BIOS><HWID>2BA639070184C06E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 8586:Compaq Computer Corporation|11F08:Compaq Computer Corporation|11F08:Compaq Computer Corporation|8586:Hewlett-Packard Company|11F58:Hewlett-Packard Company|817C:Semp Toshiba Informatica Ltda|817C:TOSHIBA CORPORATION
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    what gives.
    E

    Sunday, May 22, 2011 12:58 AM

Answers

  • "ebeauch" wrote in message news:ad275fd4-37ae-49ff-984e-320e2981e618...

    I have been attempting to address this WGA issue without success. When I go to Windows update it requests that I validate my copy and it takes me to a website that flashes that it is validating and then sends me to a blank page with nothing on it.

    I run the diagnostic and it tells me I have a clock error and to resolve it I need to change my setting for images in IE8. Not sure how they are connected but why not. The image setting was checked and still no luck. 

    Here is the log

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Clock sync error
    Validation Code: 10
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-HC4C9-YX3VQ-JVDDJ
    Windows Product Key Hash: fHaU1QwZS3xBQAKZPuFt3C0lTx8=
    Windows Product ID: 55274-005-9026837-22815
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    what gives.
    E


    Please check your clock and Region settings - they seem to be out-of-whack.
    Your Region setting is Central Standard Time - if this is correct then check that your time and date are set right. If not, then correct it, and then set the clock to the correct time and date.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, May 22, 2011 9:50 AM
    Moderator
  •  I've seen a few people that  had the correct Date and time but forgot to check the year. So in addition to Time and Date, also check that the Year is correct as well.

    Darin MS
    Monday, May 23, 2011 10:42 PM

All replies

  • "ebeauch" wrote in message news:ad275fd4-37ae-49ff-984e-320e2981e618...

    I have been attempting to address this WGA issue without success. When I go to Windows update it requests that I validate my copy and it takes me to a website that flashes that it is validating and then sends me to a blank page with nothing on it.

    I run the diagnostic and it tells me I have a clock error and to resolve it I need to change my setting for images in IE8. Not sure how they are connected but why not. The image setting was checked and still no luck. 

    Here is the log

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Clock sync error
    Validation Code: 10
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-HC4C9-YX3VQ-JVDDJ
    Windows Product Key Hash: fHaU1QwZS3xBQAKZPuFt3C0lTx8=
    Windows Product ID: 55274-005-9026837-22815
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    what gives.
    E


    Please check your clock and Region settings - they seem to be out-of-whack.
    Your Region setting is Central Standard Time - if this is correct then check that your time and date are set right. If not, then correct it, and then set the clock to the correct time and date.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, May 22, 2011 9:50 AM
    Moderator
  •  I've seen a few people that  had the correct Date and time but forgot to check the year. So in addition to Time and Date, also check that the Year is correct as well.

    Darin MS
    Monday, May 23, 2011 10:42 PM
  • I've been having the same issue with Windows XP machines where the validation just goes to a blank page. My domain time server uses the atomic clock in Colorado (132.163.4.101 and 132.163.4.103) because the default Microsoft time server was a full three minutes behind. Now all the computers, bells, and cell phones are in sync with each other. I've check the date, time, and time zone for the machines that I'm trying to get updates for, but they all have the same problem. I even moved the time back three minutes to match the MS servers but still just shows me a blank page when it says that it is validating. What a pain in the rear. I'm not sure what else to do to fix this stupid problem. Here is from the WGA diag tool:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Clock sync error
    Validation Code: 10
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {C85E67C7-5CC7-486F-925D-4CEA68497C20}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 110 Time Out of Sync
    Microsoft Office Professional Plus 2007 - 110 Time Out of Sync
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C85E67C7-5CC7-486F-925D-4CEA68497C20}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1222261071-1111110962-3700894336</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>OptiPlex 745                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.3.1 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070521000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>079738DF0184607A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>110</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>110</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>F4C762F074ED8A</Val><Hash>GDDl3mGE5wH6lAEWwz+guHiTIhI=</Hash><Pid>89409-709-4051675-65443</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="110"/><App Id="16" Version="12" Result="110"/><App Id="18" Version="12" Result="110"/><App Id="19" Version="12" Result="110"/><App Id="1A" Version="12" Result="110"/><App Id="1B" Version="12" Result="110"/><App Id="44" Version="12" Result="110"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1A704:Dell Inc|1A704:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

    Tuesday, June 7, 2011 6:43 PM
  • Have you tried turning it off and on again?
    Tuesday, June 7, 2011 6:46 PM
  • "shearbass" wrote in message news:29c9c885-9b39-40e0-a780-38e885a78a94...

    I've been having the same issue with Windows XP machines where the validation just goes to a blank page. My domain time server uses the atomic clock in Colorado (132.163.4.101 and 132.163.4.103) because the default Microsoft time server was a full three minutes behind. Now all the computers, bells, and cell phones are in sync with each other. I've check the date, time, and time zone for the machines that I'm trying to get updates for, but they all have the same problem. I even moved the time back three minutes to match the MS servers but still just shows me a blank page when it says that it is validating. What a pain in the rear. I'm not sure what else to do to fix this stupid problem. Here is from the WGA diag tool:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Clock sync error
    Validation Code: 10
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro


    There appears to be a problem with the validation servers covering your region being on the wrong date - be patient and try again in a few hours. Hopefully MS will have fixed the problem by then.
     
    Please see my 'Clock Sync Error - note to sufferers' post.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 7, 2011 6:57 PM
    Moderator
  • I did that and even removed the time servers from the DHCP server. It didn't do much but now it at least the windows update website asks me if I want to validate, so now I can skip the validation and get windows updates. Not sure how I did that but geez that's annoying. Thanks.
    Tuesday, June 7, 2011 7:27 PM
  • That's all it was apparently. It is working today. Thank you.
    Wednesday, June 8, 2011 12:30 PM
  • Great - thanks for letting us know

    Good Luck


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 8, 2011 3:50 PM
    Moderator