Hi,
We have migrated our system from Dynamics CRM 2011 to CRM 2016 recently following the Guide provided and resolved all the conflicts/issue. But recently we observed on strange error occurring while logging a particular user with a security role(other than
system administrator) and CAL Information as Access Mode: Administrator and License Type: Administrator.
Its used work properly when the system was in CRM 2011. But now we are facing this issue.
If the CAL information for the user has been changed to Access Mode: Read-Write and License Type: Basic, the user was able to login successfully. But we require to set them as Access Mode: Administrator and License Type: Administrator.
After digging more into the error, we observer in the event viewer an information while logging as below:
Source: Windows Error Reporting
Fault bucket , type 0
Event Name: CRMmanaged2
Response: Not available
Cab Id: 0
Problem signature:
P1: 8.1.0.359
P2: w3wp
P3: Microsoft.Crm.Application.Pages
P4: NullReferenceException
P5: GetDefaultUserSubArea
P6: 8
P7:
P8:
P9:
P10:
Attached files:
C:\Windows\Temp\CRMmanaged2Info-160226.txt
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_8.1.0.359_4be5cdf32829849310b6f8eebd84fbccd4dd23e_00000000_cab_c6dd8a41
Analysis symbol:
Rechecking for solution: 0
Report Id: 3f70b61b-5b41-11e7-80e8-00155d0f2b17
Report Status: 4
Hashed bucket:
Appreciate any quick help provide in this.
Thanks and Regards,
Naga Jyothi