locked
product key doesnt work RRS feed

  • Question

  • i've tried typing in the pruduct key from the bottom of my lap top however it doesnt work which ha left me unable to use microsoft office, which i need to do

    i've seen on another form page asking for the diagnostic report to see what the problem might be so i've done this:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {D6C75431-F254-444B-8780-1BE56713962A}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D6C75431-F254-444B-8780-1BE56713962A}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-4097349734-3892344616-2630442656</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Compaq Presario CQ70 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.25</Version><SMBIOSVersion major="2" minor="4"/><Date>20080904000000.000000+000</Date></BIOS><HWID>7A333507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-2057-6001.0000-3582008
    Installation ID: 003120726944880175546111504083696206683420594342205985
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WQD8Q
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAIAAQABAAAAAgABAAEAJJRg6WYtQq16fyIagvTGBvL0BHbS5DwuKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            INSYDE           
      FACP            HPQOEM        SLIC-MPC
      HPET            INSYDE        SLIC-MPC
      BOOT            INSYDE        INSYDE 
      MCFG            INSYDE           
      ASF!            INTEL          HCG
      SLIC            HPQOEM        SLIC-MPC
      SSDT            INTEL         SataAhci
      SSDT            INTEL         SataAhci



    can anyone please help me?

    thanks

    Thursday, February 19, 2009 1:50 PM

Answers

All replies

  • Hello barneyrubs,

      

     Computer manufacturers often install a trial version of Microsoft Office.  If you are getting a prompt to type in a Product Key when opening a Microsoft Office program, it is likely the trial period is over and you'll need to purchase a license (product key) for Microsoft Office.

    The product key affixed to your computer is for Windows Vista (the operating system) and not for Microsoft Office.  Please review the following:

    How to determine whether you have a trial edition of a 2007 Office suite or program installed:
    http://support.microsoft.com/kb/927920/en-us 

    How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version:
    http://support.microsoft.com/kb/927756/en-us

    How to buy the 2007 Microsoft Office suites:
    http://office.microsoft.com/en-us/suites/FX101678741033.aspx?ofcresset=1

    How to Buy Office Home and Student 2007 Edition:
    http://office.microsoft.com/en-us/suites/FX101674081033.aspx


    Darin MS


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Thursday, February 19, 2009 10:06 PM
    Thursday, February 19, 2009 10:05 PM
  • Hi thanks for the quick response, I have followed the steps to see wether it is a trial product or not and it doesn't seem to be a trial product. here iswhat it says:

    Microsoft Office Excel 2007 (12.0.6331.5000) SP1 MSO (12.0.6320.5000)
    Part of Microsoft Office Home and Student 2007
    2006 Microsoft Corporation. All rights reserved


    Friday, February 20, 2009 1:23 AM
  • Hi barneyrubs,

      Your Diagnostic Report shows "Office Status: 102".  This means at lest one office product, installed on your computer, is a Trial version. Since your Diagnostic report also shows that only one Office Product (Microsoft Office Home and Student 2007) is installed on your computer, I can only assume that Microsoft Office Home and Student 2007 is a trial version.

      Computers don't usually come with a full version of Office unless the Buyer specificly asks (and pays extra) for it. If your computer was supposed to come with a full version of Office, the Product Key for that Office would be in the documentation that came with your computer. You may also try calling the person or company you bought the computer from, if your computer was supposed to come with a full version of Office.  If it was, ask them were in the documentation, they put the Product key.

    Thank you,
    Darin MS
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Friday, February 20, 2009 10:43 PM