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Error 0020-2007060643

General discussion
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I am trying to reinstall Windows Live one on my computer. My computer crashed and now I have gotten it fixed and received Error ID 0020-80070643 when I was trying to reinstall itTuesday, December 15, 2009 1:10 AM
All replies
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Is anyone going to help me outTuesday, December 15, 2009 1:14 AM
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I am trying to reinstall Windows Live one on my computer. My computer crashed and now I have gotten it fixed and received Error ID 0020-80070643 when I was trying to reinstall it. Can someone please help me out. It doesn't expire until next September 2010, I paid the 59.95 on my master card
Tuesday, December 15, 2009 1:18 AM -
It says I have 2 replies but don't see them
Tuesday, December 15, 2009 1:21 AM -
Hello, Helen.
This is a peer to peer forum, meaning customers helping customers - it isn't real time chat. I won't be back here again until tomorrow some time, though others may stop in.
The replies you see are your own.
When you say that you reinstalled, did you restore it to the factory state or install Windows on top of itself?
This error can be due to a conflict with Windows Defender or other security software or a broken OneCare installation left in place.
Try running this:Cleanup tool - http://social.microsoft.com/forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943/
Also see this article for some steps to try: http://support.microsoft.com/kb/930162
And this: http://help.live.com/help.aspx?project=onecarev1_5dogfood&market=en-us&querytype=topic&query=onecare_trou_error_0020.htm
If that doesn't help, and you still can't get OneCare installed, please contact support:
How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
-steve
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~- Edited by Stephen BootsMVP, Moderator Tuesday, December 15, 2009 2:11 AM edits
Tuesday, December 15, 2009 2:10 AMModerator