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Brand new copy of Office Pro 2007. Authentic label and product key. Receive message that it is not genuine office software. RRS feed

  • Question

  • I just purchased a new copy of Office 2007 pro from EBAY.  It was sealed, has a manual and appeared to be authentic in every way.  CD has the hologram and the appropriate COA label (as far as I could tell from comparing it to examples on Microsoft website).  My software will not pass the validation.  Below is my diagnostic report.  Can you tell me how I need to address this problem?  Could I have entered the wrong product key?

    Thank you.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-BDXT8-JP8FC-WPG6H
    Windows Product Key Hash: 2ZjKlhwsGW4X2kcIn8fOTWtq6yc=
    Windows Product ID: 00359-030-4879421-85968
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {D97200A5-D47B-4AFB-8293-7B839EC0BD82}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D97200A5-D47B-4AFB-8293-7B839EC0BD82}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WPG6H</PKey><PID>00359-030-4879421-85968</PID><PIDType>5</PIDType><SID>S-1-5-21-2965179241-2463175703-694631643</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A17</Version><SMBIOSVersion major="2" minor="4"/><Date>20091027000000.000000+000</Date></BIOS><HWID>3EB83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>AFBD25E91773D86</Val><Hash>eSnKdYzwH8NKf9SJVTCsafu04tQ=</Hash><Pid>89409-707-2955061-65447</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-030-487942-01-1033-7600.0000-3382010
    Installation ID: 010600725874382872063990996326703394231196579274275584
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: WPG6H
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 12/13/2010 10:44:31 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:4:2010 22:17
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAEABQABAAIAAAACAAAAAgABAAEA6GEK9qCvRoPAsmw8CiUGDFJXBqSU+/BIovGWPcgwRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M08   
      FACP   DELL    M08   
      HPET   DELL    M08   
      BOOT   DELL    M08   
      MCFG   DELL    M08   
      SLIC   DELL    M08   
      OSFR   DELL    M08   
      SSDT   PmRef  CpuPm

     

    Monday, December 13, 2010 5:09 PM

Answers

  • From your MGA Report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK

    Note:  VLK = Volume License Key

    I regret to inform you that, unfortunately, your installed copy of Microsoft Office Professional Plus 2007 is non-genuine and counterfeit.  Contact the eBay seller and demand an immediate refund!  In the future, only purchase Microsoft software from a trusted, reliable source such as the  Microsoft Store.

    Auction web sites, such as eBay, are a haven for unscrupulous sellers of pirated, counterfeit software.


    Carey Frisch
    • Marked as answer by Darin Smith MS Tuesday, December 14, 2010 10:41 PM
    Monday, December 13, 2010 5:21 PM

All replies

  • From your MGA Report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK

    Note:  VLK = Volume License Key

    I regret to inform you that, unfortunately, your installed copy of Microsoft Office Professional Plus 2007 is non-genuine and counterfeit.  Contact the eBay seller and demand an immediate refund!  In the future, only purchase Microsoft software from a trusted, reliable source such as the  Microsoft Store.

    Auction web sites, such as eBay, are a haven for unscrupulous sellers of pirated, counterfeit software.


    Carey Frisch
    • Marked as answer by Darin Smith MS Tuesday, December 14, 2010 10:41 PM
    Monday, December 13, 2010 5:21 PM
  • ...Outdated advice deleted....

    Friday, December 17, 2010 11:01 PM