Microsoft validation RRS feed

  • Question

  • I wanted to add how frustrating this template / validation issue is.  

    I have tried to get a fax template a dozen times and even after validation it would start over saying I had to validate again.  Who has time for this?

    It appears that my Internet Explorer settings would not allow the validation process to fully validate my Windows or Office 2007 with out the Active X control turned off. 

    It now works but I have to question why when I use Window programs, explorer etc that they simply can't function fluidly without all the hassle.

    Sunday, March 15, 2009 10:22 PM


  • Barks12,

    We understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.


    Please refer to the link below and run the MGA Diagnostics tool:




    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.


    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.


    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Friday, March 20, 2009 6:30 PM
    Monday, March 16, 2009 2:24 PM