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  • Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-VRCTY-3V3RH-WRMG7
    Windows Product Key Hash: l2HYuM058SkcIU57PqWaCOL7rEU=
    Windows Product ID: 89576-OEM-7332141-00054
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.006
    ID: {EB80B176-FFA6-43C7-9CCC-3408EAD1DA9D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error: K:20090308151706792-M:20090418132523603-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: FCEE394C-458-80070422_025D1FF3-344-80070422_025D1FF3-229-80070422_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: N/A, hr=0x80070002
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6001.18000]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EB80B176-FFA6-43C7-9CCC-3408EAD1DA9D}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WRMG7</PKey><PID>89576-OEM-7332141-00054</PID><PIDType>2</PIDType><SID>S-1-5-21-3389105286-2359420760-2364178881</SID><SYSTEM/><BIOS/><HWID>EA303507018400EA</HWID><UserLCID>0450</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>North Asia East Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B9K    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65244</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x800700EA

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: OAAAAAIAAwABAAEAAgACAAAAAgABAAEAnJ/Crvwyi6VSEBYPqnaOm+h3VSfy9HisdHfwEKxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          B9K   
      FACP            DELL          B9K   
      HPET            DELL          B9K   
      BOOT            DELL          B9K   
      MCFG            DELL          B9K   
      SSDT            DELL        st_ex
      ASF!            DELL          B9K   
      SLIC            DELL          B9K   
      SSDT            DELL        st_ex
      SSDT            DELL        st_ex
      SSDT            DELL        st_ex


    Saturday, April 18, 2009 5:16 AM

Answers

  • Hello j007casper,

      I posted this response to your original thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/3110c790-3117-44c9-b411-02ffbfa5b8ce 

    The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6001.18000]

     

    This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

    To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)

     

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode
    2)    Go to Control Panel
    3)    On the left hand side of the Control Panel window, Click on "Classic View"
    4)    Double-click "Backup and Restore Center"
    5)    On the left hand side of the window, click "Repair Windows using system restore"
    6)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    7)    Click the "Next" button.
    8)    Reboot back into Normal mode
    9)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)
    2)    Launch an Internet Browser
    3)    Type: %windir%\system32\ in the browser's address field
    4)    Scroll down till you find the file cmd.exe
    5)    Right-click the file and select 'Run as Administrator'
    6)    In the CMD window, type: sfc /scannow
    7)    Reboot twice and see if that resolves the issue.

    Because one of the files is kernel32.dll (basically the heart of Windows) If neither of these sets of steps resolves the issue, my only other suggestions would be to reinstall Vista.  You may also try contacting Vista support and see if they have other alternatives.

    If you find that you have to reinstall, first you will want to backup all your importent files off the computer. This can be difficult to do when Vista is in Reduced Functionality Mode.  It is easier if you login to Vista in Safe Mode, you should be able to freely navigate to your files in that mode.

    Thank you,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.

    Tuesday, April 21, 2009 10:22 PM

All replies

  • Hi j007casper,

    This link may be helpfull

    http://support.microsoft.com/default.aspx/kb/931573

    Diana , MSP, MSBP, .Net Developement and Visual Studio Forums Moderator, MSDN Sandbox Forums Moderator http://djartsinc.spaces.live.com Smile,,,Share Some Sunshine
    Monday, April 20, 2009 6:03 AM
  • Hello j007casper,

      I posted this response to your original thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/3110c790-3117-44c9-b411-02ffbfa5b8ce 

    The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6001.18000]

     

    This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

    To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)

     

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode
    2)    Go to Control Panel
    3)    On the left hand side of the Control Panel window, Click on "Classic View"
    4)    Double-click "Backup and Restore Center"
    5)    On the left hand side of the window, click "Repair Windows using system restore"
    6)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    7)    Click the "Next" button.
    8)    Reboot back into Normal mode
    9)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)
    2)    Launch an Internet Browser
    3)    Type: %windir%\system32\ in the browser's address field
    4)    Scroll down till you find the file cmd.exe
    5)    Right-click the file and select 'Run as Administrator'
    6)    In the CMD window, type: sfc /scannow
    7)    Reboot twice and see if that resolves the issue.

    Because one of the files is kernel32.dll (basically the heart of Windows) If neither of these sets of steps resolves the issue, my only other suggestions would be to reinstall Vista.  You may also try contacting Vista support and see if they have other alternatives.

    If you find that you have to reinstall, first you will want to backup all your importent files off the computer. This can be difficult to do when Vista is in Reduced Functionality Mode.  It is easier if you login to Vista in Safe Mode, you should be able to freely navigate to your files in that mode.

    Thank you,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.

    Tuesday, April 21, 2009 10:22 PM