Non validation in a genuine MSO Home & Student 2007 RRS feed

  • Question

  • I installed a MS Office HS original and upgraded to a MS Office Standard both genuine. Now, can't validate the HS version, yet installed. I run the tools suggested by you in this forum. There you go. Can you help me?


    Diagnostic Report (1.7.0062.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-4GV68-6D8JB-G6MF9
    Windows Product Key Hash: Ua+OBZ1y48sKA/bWkfKXiuCrOjY=
    Windows Product ID: 89578-OEM-7332157-00203
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    ID: {0109A25F-DF91-47EA-B0DB-8FCF2ECF4BE6}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    Grace Flag: 0x0
    Commit: N/A, hr = 0xc004f012
    Reboot Flag: 0x0
    ThreatID(s): N/A, hr = 0xc004f012
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-531-645_B4D0AA8B-531-645_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0109A25F-DF91-47EA-B0DB-8FCF2ECF4BE6}</UGUID><Version>1.7.0062.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G6MF9</PKey><PID>89578-OEM-7332157-00203</PID><PIDType>2</PIDType><SID>S-1-5-21-4000928935-3749899521-712585763</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-CR120E</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0220Q0</Version><SMBIOSVersion major="2" minor="4"/><Date>20070525000000.000000+000</Date></BIOS><HWID>9C313507018400FA</HWID><UserLCID>0416</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. South America Standard Time(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>4466805DCEA3F0C</Val><Hash>buqjNcEH5JX2XEz+h49NFoC8xcI=</Hash><Pid>81607-902-5074723-64451</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Monday, November 12, 2007 5:41 AM


  • Hello Kidbeto,


    Is the Microsoft Office Home and Student 2007 a trial version? More than likely it may be. If so please uninstall this version and all should be fine.


    Thank you,


    Stephen HOlm, MS


    Monday, November 12, 2007 10:36 PM

All replies

  • Hello Kidbeto,


    Is the Microsoft Office Home and Student 2007 a trial version? More than likely it may be. If so please uninstall this version and all should be fine.


    Thank you,


    Stephen HOlm, MS


    Monday, November 12, 2007 10:36 PM
  • Stephen

    No, it's not. It's bought at a retail store. veryly and truerily genuine soft. I have the product key in the plastic box in front of me.
    Can the solution be to uninstall that version? If so, I'll loose OneNote? How can I preserve it?

    Tks your help

    Tuesday, November 13, 2007 4:08 AM
  • Hello Kidbeto,


    That is a very interesting issue and we don’t have a good answer for this one without additional information.  We would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well.  Could you please submit a service request with Microsoft Product Support using the following link:  http://go.microsoft.com/fwlink/?LinkId=52029.  Please include the following:


    - Product Key for both versions of MS Office you purchased

    - Provide the Serial number on each box.

    - Any packaging information such as: 

       -  Did the product come in retail packaging or was it in an OEM style packaging.

    - Contact phone number in case we need to call and ask further questions

    - Email contact information


    Once you have done that, please reply back to this post and provide the SR # generated by the service request.  Please let us know if you would be willing to do this!! We are looking forward receiving your information so we may be able to research the situation.



    Stephen Holm, MS

    OGA Forum Manager

    Tuesday, November 13, 2007 6:15 PM