Installing OneCare on a Laptop RRS feed

  • Question

  • Have just spent a fustrating 6+ hours trying to get my Sony Laptop to run Live OneCare. I have deleted, downloaded and installed the software 3 times. And everytime I go to add it to my OneCare Circle I enter my Name and Password it comes back that I do not have an account. I beg somebodys pardon but the Name and Password that I have used to construct this message works just fine on my desktop and the copy of OneCare located there. Also I can not find any place that you can review your FULL account and make any changes. Is there such a place? Also where are the phone numbers for real voice help in English?

    Thursday, July 24, 2008 9:57 PM


  • If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.


    On the first PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.


    If the activation dialog on the laptop already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

    For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm


    You can review your subscription status by signing in at the Billing site: http://billing.microsoft.com


    If the subscription on the Billing site shows your account as active and that's the same LiveID that is refusing to be accepted by the activation process on the laptop, I recommend that you contact support.


    Friday, July 25, 2008 12:21 PM

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