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contract line not decrementing RRS feed

  • Question

  • I have created a test customer toto.

    This customer has a valid contract , with a vaild contract line that contains 6 allotments.

    For an unknown reason I am having problems , the follwoing message is showing on the case:

    "The contract line does not have sufficient alltoments remaining. Check the contract liens and all open cases to determine if the customer is entitled to receive service"

    This customer has only one open case.

    Can anyone help

    Monday, July 26, 2010 8:39 PM

Answers

  • Does the Contract Template associated with the Contract have Number of Cases as the Allotment type?  Also ensure your Contract and Contract lines are in a valid status like Active.


    Regards, Donna

            Windows Live Blog

    • Proposed as answer by Donna EdwardsMVP Thursday, August 12, 2010 7:59 PM
    • Marked as answer by Jim Glass Jr Tuesday, August 17, 2010 6:12 PM
    Tuesday, August 3, 2010 3:42 PM

All replies

  • Sorry I've never seen this message, but have you checked the state and the validity date of the contract.

    Is this a standard crm message or was the contract / case customized by an ISV? What meens "allotments"

    regards

    Matthias

     

    Wednesday, July 28, 2010 11:44 AM
  • Does the Contract Template associated with the Contract have Number of Cases as the Allotment type?  Also ensure your Contract and Contract lines are in a valid status like Active.


    Regards, Donna

            Windows Live Blog

    • Proposed as answer by Donna EdwardsMVP Thursday, August 12, 2010 7:59 PM
    • Marked as answer by Jim Glass Jr Tuesday, August 17, 2010 6:12 PM
    Tuesday, August 3, 2010 3:42 PM