• General discussion

  • I have using MS Money 2005 for years - manually downloading, as it's no longer supported. Never had a problem logging in (the password box was always checked) until two weeks ago when it refused to open. I put in my user name and password numerous times, but it refused to open. I reset my password several times but it still didn't work. Then I discovered I needed to use my Windows Live ID, so I tried the one I had set up when I started using Windows Live Mail several months ago. That wouldn't work. So then I set up a brand new Live ID and was able to get into MS Money. However, when I went to sign into Windows Live Mail it wouldn't accept the new ID so I went back to the old one and was able to get into WLM and although all my messages were there, all the contacts are completely gone. I have contacted WLM several times and they say they can't help me and to contact MS, but of course, they never responded. I don't understand how all my contacts could just disappear, especially since my emails are still there. I'm so frustrated with MS and how they infiltrate everything and offer so little help! Does anyone out there have any suggestions how to get my contacts back? They were all sorted by groups - it took a lot of work! Thanks for any help with this. - Grace

    Saturday, October 25, 2008 12:17 AM

All replies

  • Maybe there is somewhere your contacts are stored. You might try contacting Windows Live Mail and see if they could help you locate that. It would seem if your emails are still present, the contacts would be also. Just at thought.


    Saturday, October 25, 2008 12:28 AM
  • Thanks, Noelel,

    I've tried doing that several times this week, but there is no direct way to input my question. I get answers that are unrelated to the ID issue. I appreciate your input. I'll keep trying to get through to somewhere that they understand the issue.




    Monday, October 27, 2008 1:32 AM
  • You're off topic for this forum, which is dedicated to Windows Live OneCare.


    Support for Windows Live Hotmail and other Windows Live programs and services: http://support.live.com

    Help topics at http://help.live.com

    Support for MSN or paid Hotmail Plus - http://support.msn.com





    Wednesday, October 29, 2008 5:42 PM
  • i just cannot find any of my contacts


    Tuesday, November 25, 2008 1:30 PM