Bought Vista Business, lost the mail which contained the serialkey RRS feed

  • Question

  • Hi!

    The topic sums it all up good and forgive my shaky english. Language isn't my greatest skill.

    In June or August (2007) I bought Windows Vista Business from Windows Marketplace. I got the serial in an email and all was good so far. I installed Vista Business and used it for a while. But wasnn't pleased by it for time being. So i switched back to XP again. But now I want to try Vista again and realised my problem. I've lost my mail with the serail key!

    First thing that came to my head after the discovery was that maybe I can get it back from Windows Marketplace. Either I'm blind or there isn't a function on retaining old data or messages?!

    My question is ofcourse how do I get back my old Serial key. Heck I even used my credit card to purchase it so there's lots of proof.

    Thanks // Lars Hellström Marcus
    Wednesday, May 21, 2008 1:01 PM


All replies

  • Sign into your personal Digital Locker Account:


    Then click on the "Help" button located in the upper right corner.

    Wednesday, May 21, 2008 6:56 PM
  • Thanks for the reply, but I have already tried to look into the digital locker. And it's the first time I encounter this digital locker. It seems a smart idé really. But ss I remember when i bought it in June/August last year (2007) the digital locker didn't excist. Because i dont remember it att all. All I can remember is that I wrote down billing information to be charged for the product. And I bought only the key, cause I had already and Vista Business version from my account from msdnaa.

    Because I dont use the key from the msdnaa Vista Business is because I changed hardware and the OS claimed not to be valid, due to the hardware change. And first i didn't take this warning so seriously. So one day the OS locked me down and I had only the option purchase a key online. After some great thinking and school deadlines to pass I had to buy a key. And this is why I dont remember any digital locker. Still any suggestions?

    Thanks // Lars
    Wednesday, May 21, 2008 7:23 PM
  • Hello Qusack,


      As for as the forgotten Product Key, you will need to contact the support of the site you purchased from. If you bought from Windows Marketplace (http://windowsmarketplace.com ) Then you can go to the Help/FAQ section http://windowsmarketplace.com/content.aspx?ctId=374 or go to their Contact Support page https://support.windowsmarketplace.com/eform.aspx?productKey=marketplace&ct=eformts



      As to your issue with your MSDNAA key not working, I can't be sure, but it sounds like the key was good, you just needed to re-activate it (after a significant hardware change, windows(XP and Vista) require reactivation). So if you still have the MSDNAA key, you may want to try it and when you activate, use the Activate by Phone method.


    Hope that helps,

    Darin Smith

    WGA Forum Manager


    Wednesday, May 21, 2008 8:11 PM