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Invalid product key cannot see or click the start button RRS feed

  • Question

  • Hi i recently had a change of motherboard because the previous was faulty now all of a sudden my windows vista is not genuine, iv read a few of the help posts however my problem is i cannot click the start button iv tried everything here is a copy of the report.( of note the mother board was diferent from the original )

    im left with a black screen in the background leaving me unable to get to my desktop, iv tried a few of the slui 3 and 4 suggestions however it just prompts the screen where i need to insert and activate my key

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-T3PCK-3FRWY-KKMRQ
    Windows Product Key Hash: l3Vu3XOYEcKE/ZqlRC9vew8kcKs=
    Windows Product ID: 89578-OEM-7332157-00180
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {2B02ACA7-CE87-43AD-BE59-A9328C064AE3}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2B02ACA7-CE87-43AD-BE59-A9328C064AE3}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KKMRQ</PKey><PID>89578-OEM-7332157-00180</PID><PIDType>2</PIDType><SID>S-1-5-21-1660377659-1116509279-1048841832</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>G41M-ES2L</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F4</Version><SMBIOSVersion major="2" minor="4"/><Date>20090722000000.000000+000</Date></BIOS><HWID>B3313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAQABAAAAAgABAAEAJJSGKwbDBuiqdiB4nODy9PSYbHysVswx

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GBT     GBTUACPI
      FACP   GBT     GBTUACPI
      HPET   GBT     GBTUACPI
      MCFG   GBT     GBTUACPI
      TAMG   GBT     GBT   B0
      SSDT   PmRef  CpuPm

     

    Tuesday, June 1, 2010 5:06 PM

Answers

  • It appears your original factory preinstalled copy of Windows Vista Home Premium is no longer valid since you replaced the factory installed motherboard with a conventional Gigabyte motherboard.  The Gigabyte motherboard does not have the factory BIOS and therefore your original Windows Vista license can no longer be used.  I would recommend purchasing a copy of  Windows 7 Home Premium and proceed with a "clean install".


    Carey Frisch
    Tuesday, June 1, 2010 5:25 PM
    Moderator

All replies

  • It appears your original factory preinstalled copy of Windows Vista Home Premium is no longer valid since you replaced the factory installed motherboard with a conventional Gigabyte motherboard.  The Gigabyte motherboard does not have the factory BIOS and therefore your original Windows Vista license can no longer be used.  I would recommend purchasing a copy of  Windows 7 Home Premium and proceed with a "clean install".


    Carey Frisch
    Tuesday, June 1, 2010 5:25 PM
    Moderator
  • thanks not the answer i wanted to hear but i appreciate the speedy response had a feeling it wouldnt be so simple ;/

     

    thanks again

    Tuesday, June 1, 2010 5:32 PM
  • Hello Craigboy123,

    Although the Operating Systems listed in this MS KB article are not Windows Vista, the explanation in the "More Information" section applies to all Microsoft Consumer Desktop/Laptop Operating Systems.

    http://support.microsoft.com/kb/824125

     

    The installed product key indicates that this is a Dixon's computer.  Have you check with them to see if an OEM replacement is available for your defective mobo?  If not from them, you may be able to scrounge up a new one or a functional pull from some of the online parts dealers.  If you get an original mobo, it will have the original BIOS programming that your SLP installation needs to properly activate.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, June 1, 2010 5:33 PM
  • "Craigyboy123" wrote in message news:ad9b619d-2d0a-481c-91ed-f7f68ce37129...
    > Hi i recently had a change of motherboard because the previous was faulty
    > now all of a sudden my windows vista is not genuine, iv read a few of the
    > help posts however my problem is i cannot click the start button iv tried
    > everything here is a copy of the report.( of note the mother board was
    > diferent from the original )
    >
     
    As Carey says - your License went out the window with your old
    motherboard - what I don't understand is why you didn't send the machine
    back for repair under warranty, since it's obviously less than a year old if
    it came with Win 7 on it??
     
     
    --
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 1, 2010 5:35 PM
    Moderator
  • aye i did, i guess i will get on the phone to them and get it sorted , i expected the tech guy to maybe more helpful and maybe explain this to me before he replaced my faulty motherboard. I couldnt find the warranty so i guess blame is partly on me ill see what i can do. 

     thanks for the answers appreciate it

    Tuesday, June 1, 2010 5:40 PM