locked
Office 2007: after activating successfully online and after rebooting Office becomes de-activated RRS feed

  • Question

  • Hello,

    my father works at the University of Antwerp (Belgium).
    We can't remember if first (a couple of months ago when we had to reinstall Windows XP) we installed Office 2007 from a different DVD.
    Then he got from the university a new Office Enterprise 2007 win32 English DiskKit MVL StdntMdia EMEAOnly which we installed with a correct Product Key.
    After some time in the system tray an icon appeared with "More info about activating Office" and when starting Outlook the Microsoft Office Activation Wizard appears which asks to activate the software. We activated it several times over the Internet to no avail. Every time we reboot Office has lost its activation. Now we "may run the software 10 more times before many of the features become unavailable."

    I uninstalled Office 2007 and reinstalled it two or three times but the problem remains.
    I also did an uninstall with additional steps (deleting folders, removing registry keys) as mentioned in http://support.microsoft.com/kb/928218/en-us : "How to manually uninstall the 2007 Office system if you cannot uninstall it by using the "Add or Remove Programs" feature" but that didn't help either.

    The output of the MGA Diagnostic Tool:
    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-7P242-HD3VR-T372W
    Windows Product Key Hash: X96iFiMytGki8mMInkuVWC36DGo=
    Windows Product ID: 55679-640-0651394-23370
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {31C921E3-D9AD-4D5F-AA88-28BB48F1369F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: 100
    Version: 1.7.105.35
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\windows\system32\syssetup.dll[5.1.2600.5512]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{31C921E3-D9AD-4D5F-AA88-28BB48F1369F}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T372W</PKey><PID>55679-640-0651394-23370</PID><PIDType>1</PIDType><SID>S-1-5-21-1960408961-1482476501-1177238915</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8300               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20040223000000.000000+000</Date></BIOS><HWID>6786316F01848063</HWID><UserLCID>0813</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>4A5157709C13F73</Val><Hash>0bBIbg0q8WImPQXmmriDlDQbBWI=</Hash><Pid>81599-953-3844315-65923</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B204:Dell Inc|1B204:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Please provide us with a solution as my father hasn't been able to use Office programs on his home computer for several weeks now.

    Regards,

    vatbier

    Sunday, June 14, 2009 3:41 PM

Answers

  • Vatbier

    Thank you for the additional information. Again looking at your MGA Diagnostic results, there is a

     File Mismatch: C:\windows\system32\syssetup.dll[5.1.2600.5512]. 

    The scanned file is a core system file. Vatbier please try and revalidate Windows. Next please re-run the MGA Diagnostic Tool and provide us with the results again. Let us analyze the results once more. Do you have an antivirus program installed? If so please perform a thorough examination of the hard drive. You can contact PC Safety, which is a Microsoft group, which provides free assistance with Malware infections. Also I encourage you to use the ‘Windows Live Safety Scan for Windows Vista’ (http://onecare.live.com/site/en-us/center/whatsnew.htm) before contacting PC Safety.

    PC Safety:

    http://www.microsoft.com/protect/support/default.mspx

    http://onecare.live.com/site/en-us/center/whatsnew.htm

     

     

     

    There is one concern I noticed after further analyzing the MGA Diagnostic results. Right now, your computer has a Volume License (VL) edition of Windows XP Professional identified. The installation was done with a now-blocked Volume License Key (VLK). VLKs are blocked by Microsoft at the request of the original product key holder for various reasons such as the product key was lost, stolen, compromised, misused, or expired. Also, MS may have blocked the key if it notices a pattern of misuse, i.e., more installations of Windows XP Professional using that key than authorized.

    As a rule, VL editions of Windows XP Professional should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer. 

     

    Please look on the Dell Dimension 8300 or with the materials you received with the computer to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.     What edition/version of Windows XP is currently installed or is it another version of Windows?

    ·        Home

    ·        Media Center

    ·        Professional

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  Please provide the customer scenario you are experiencing.

    5.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

     

    Thank you,

     

    Stephen



    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Tuesday, June 16, 2009 11:45 PM

All replies

  • Hello Vatbier,

    Thank you for visiting our forum over the weekend. It appears Office has a mismatched file based on the MGA Diagnostic results. Please see below:

    File Scan Data-->
    File Mismatch: C:\windows\system32\syssetup.dll[5.1.2600.5512]

    Vatbier has this computer ever had any trial or beta versions of Office installed? 

    Your issue appears to be outside of the scope of the OGA program forum. In an attempt to assist I would like to provide the following information, however if the issue persists I would recommend you contact Microsoft Office support and create a support incident. See below:

    http://support.microsoft.com/gp/assistsupport

    Here you will find detailed instructions for removing beta & trail versions of Office 2007 programs. Please look at the following Knowledge Base (KB) article:

    KB928218 - How to uninstall the 2007 Office system if you cannot uninstall it by using the "Add or Remove Programs" feature

    http://support.microsoft.com/kb/928218/en-us.

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, please see the following KB articles.

    KB322756 - How to back up and restore the registry in Windows XP and Windows Vista

    http://support.microsoft.com/kb/322756/

    KB256986 - Windows registry information for advanced users

    http://support.microsoft.com/kb/256986/

    Thank you for contacting the OGA program forum.

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    How to back up and restore the registry in Windows XP and Windows Vista” http://support.microsoft.com/kb/322756/


    Report back and let us kn ow if this resolved the problem.



    Thank you,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, June 15, 2009 8:23 PM
    • Unmarked as answer by Stephen Holm Monday, June 15, 2009 8:23 PM
    • Proposed as answer by Stephen Holm Monday, June 15, 2009 8:23 PM
    Monday, June 15, 2009 8:23 PM
  • Stephen,

     

    File Mismatch: C:\windows\system32\syssetup.dll[5.1.2600.5512] :

    I don't know how to repair this. google search doesn't find anything.

     

     

    It is possible (but I or my father can't remember correctly) that we first try to install Office 2007 from a different DVD. I don't remember whether that was a trial version.

     

     

    KB928218 - How to uninstall the 2007 Office system if you cannot uninstall it by using the "Add or Remove Programs" feature:

    As I said in my first message I also did an uninstall with additional steps (deleting folders, removing registry keys) as mentioned in http://support.microsoft.com/kb/928218/en-us but that didn't help either.

     

     

    ...contact Microsoft Office support and create a support incident. See below:

    http://support.microsoft.com/gp/assistsupport :

    For Belgium there is no email support.

    Submit online: Cost: €299 without taxes

     

     

    300 EURO ????? NO THANKS.

     

     

    Only thing I can do is reinstall Windows XP and all other programs and then install Office 2007. Yech, there go my next weekends.

     

     

    vatbier

    • Edited by vatbier Tuesday, June 16, 2009 7:04 PM
    Tuesday, June 16, 2009 7:00 PM
  • Vatbier

    Thank you for the additional information. Again looking at your MGA Diagnostic results, there is a

     File Mismatch: C:\windows\system32\syssetup.dll[5.1.2600.5512]. 

    The scanned file is a core system file. Vatbier please try and revalidate Windows. Next please re-run the MGA Diagnostic Tool and provide us with the results again. Let us analyze the results once more. Do you have an antivirus program installed? If so please perform a thorough examination of the hard drive. You can contact PC Safety, which is a Microsoft group, which provides free assistance with Malware infections. Also I encourage you to use the ‘Windows Live Safety Scan for Windows Vista’ (http://onecare.live.com/site/en-us/center/whatsnew.htm) before contacting PC Safety.

    PC Safety:

    http://www.microsoft.com/protect/support/default.mspx

    http://onecare.live.com/site/en-us/center/whatsnew.htm

     

     

     

    There is one concern I noticed after further analyzing the MGA Diagnostic results. Right now, your computer has a Volume License (VL) edition of Windows XP Professional identified. The installation was done with a now-blocked Volume License Key (VLK). VLKs are blocked by Microsoft at the request of the original product key holder for various reasons such as the product key was lost, stolen, compromised, misused, or expired. Also, MS may have blocked the key if it notices a pattern of misuse, i.e., more installations of Windows XP Professional using that key than authorized.

    As a rule, VL editions of Windows XP Professional should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer. 

     

    Please look on the Dell Dimension 8300 or with the materials you received with the computer to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.     What edition/version of Windows XP is currently installed or is it another version of Windows?

    ·        Home

    ·        Media Center

    ·        Professional

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  Please provide the customer scenario you are experiencing.

    5.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

     

    Thank you,

     

    Stephen



    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Tuesday, June 16, 2009 11:45 PM