locked
HELP! RRS feed

  • Question

  • I work for a company that has purchased Microsoft Office 2003 Professional Edition. For the last two weeks, I've been getting messages whenever I open any Office applications that says in so many days, it will expire. Since I first received a message, I have tried fixing the problem as directed by a thread on this forum (deleting the Data.dat file), and downloading numerous "fix its."  Once I'd run the "fix its" or deleted the files, there was no problem the rest of the day. The next day, I open up Outlook or Excel and I get the same message again. I've clicked on  "activated license" in the Help pull-down menus. I get a pop-up that says my license has been activated. What can I do? Nothing is working and my company purchased Office from Microsoft. I only have 1 day remaining until this has expired.

    The only thing I can think of that would be causing this problem is that I had it installed on my old machine and then transferred it over to my new one. Do I need to uninstall it on that one so that the license isn't recognizing two machines? (The old machine is no longer being used and has not been turned on in almost a year.)

    Please help!
    Wednesday, October 7, 2009 3:23 PM

Answers

  • Hello jpagnotti9,

    FYI:  Answered in the other thread in the Office section :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, October 7, 2009 6:48 PM
    Wednesday, October 7, 2009 5:13 PM

All replies

  • Hello jpagnotti9,

    Please post your Office genuine Advantage query in the Office section of this forum:  http://social.microsoft.com/Forums/en-US/genuineoffice/threads

    When you do, please follow these instructions:
    In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, October 7, 2009 4:00 PM
  • i copied this thread to the other section you recommended. in case you did not see it.. my diagnostics are:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-B9VFQ-6XKRH-YCC96
    Windows Product Key Hash: 5lPgFlsBjIGmvK6zLLjEAAjYi50=
    Windows Product ID: 76487-OEM-2260911-15454
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {72C84C42-35F8-4DD5-97C9-63FDF3165B51}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{72C84C42-35F8-4DD5-97C9-63FDF3165B51}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YCC96</PKey><PID>76487-OEM-2260911-15454</PID><PIDType>3</PIDType><SID>S-1-5-21-839522115-113007714-725345543</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7032</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>Version 07.00T</Version><SMBIOSVersion major="2" minor="3"/><Date>20010402000000.000000+000</Date></BIOS><HWID>3F483D6F0184226D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57706</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Wednesday, October 7, 2009 5:04 PM
  • Hello jpagnotti9,

    FYI:  Answered in the other thread in the Office section :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, October 7, 2009 6:48 PM
    Wednesday, October 7, 2009 5:13 PM