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validation issue Office Home & Student 2007 RRS feed

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    Hi, I am getting a 'not genuine' message suddenly after having used this programme without problems for some time.  It was purchased direct from Amazon in cellophane and is installed on 3 pcs / laptops in my home.  The product key was entered properly each time. 

    Here is the diagnostic report (Windows result first, then Office).  I did not see a resolve option I don't think.  Please advise what I can do.  All programmes are working fine at the moment.  Thank you.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {09992630-326D-4CA1-97ED-3AB96BE61887}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft
    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    Microsoft Office Outlook 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{09992630-326D-4CA1-97ED-3AB96BE61887}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-880222662-3226594136-3988469300</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1535                     </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="4"/><Date>20080730000000.000000+000</Date></BIOS><HWID>72323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>551D498859B6586</Val><Hash>NtlE2mf8+YHvamF68Vpr1EQiA+I=</Hash><Pid>89388-707-6674714-65435</Pid><PidType>14</PidType></Product><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>4593A247B84F710</Val><Hash>1WOdVTXrdsKOy0I+OJGhO/3+GQA=</Hash><Pid>81610-904-9708533-62492</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>6C259AEDAA06F2E</Val><Hash>gLk+aR45YzRCrFXIaZ8YbJmoxws=</Hash><Pid>81602-919-3832937-68609</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500204-02-2057-6001.0000-2612008
    Installation ID: 012956603094465493325593025600545442439476280234742682
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: B9HD2
    License Status: Licensed
    Windows Activation Technologies-->
    N/A
    HWID Data-->
    HWID Hash Current: OgAAAAEABAABAAEAAQACAAAABAABAAEAeqioZPhGhi8af7LCisjca1pW8vQa7M6XHrHcEaxWpAYqhQ==
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M09   
      FACP   DELL    M09   
      HPET   DELL    M09   
      BOOT   DELL    M09   
      MCFG   DELL    M09   
      SLIC   DELL    M09   
      OSFR   DELL    M09   
      SSDT   PmRef  CpuPm

     

    Tuesday, October 12, 2010 2:41 PM

Answers

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    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    Microsoft Office Outlook 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 101 Not Activated

    You have a volume licensed version of Enterprise on the computer that is giving the invalid VLK error.  The product is normally only sold in quantities to businesses and through a home use program to individuals or academic institutions.  As you have an Invalid key message you have received a product where the license key was created by a key generator program and did not come from Microsoft. This is a common issue with this version of Office and it is widely pirated in this method.  I would assume that you did not get this directly from Amazon but through their marketplace (another supplier linked to their website.)  Contact Amazon for resolution.
     
    Go to Control Panel, Programs and Features and uninstall the Microsoft Office Enterprise version. 
     
    If you have a Product Key for Home and Student you should be able to activate after the enterprise version is uninstalled.  No product key you will need to purchase a legitimate version. 
     
    You have an apparent valid Outlook 2007 standalone version.
     
    If you have issues with the uninstall you may have to go to http://support.micr osoft.com/kb/290301/en-us and run the Fix-it tool for Office 2007.  Ensure that you have the disk or install media for Outlook and also Home and Student (if you have a legitimate product key for H & S) as you will need to reinstall one or both after the program runs.
    Tuesday, October 12, 2010 7:25 PM