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not receiving the reset password email

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I contacted you today because my email was hacked. I filled a questioner with all the information you need. you got back to me in a short time to tell me that you added my other email as an alternative email. However, I tried to reset my password but i'm not receiving the "reset link" on my alternative email!
- Moved by Fei XueMicrosoft employee Thursday, December 5, 2013 5:02 AM
- Moved by Richard MuellerMVP, Banned Thursday, December 5, 2013 6:05 PM Not a "Forums Issues" question
Wednesday, December 4, 2013 9:07 PM

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Hi,

I'm not really sure why this question was moved to this forum, but you're going to be better off trying the options on this page:

http://windows.microsoft.com/en-us/windows/outlook/hacked-account

If that doesn't help, you can try to get some direct support from here:

http://support.microsoft.com/contactus/

Good luck.
Don't retire TechNet! - (Don't give up yet - 12,420+ strong and growing)
- Proposed as answer by Richard MuellerMVP, Banned Thursday, December 5, 2013 6:04 PM
- Marked as answer by Margriet BruggemanEditor Friday, December 13, 2013 7:47 AM
Thursday, December 5, 2013 2:55 PM