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Re-installing Onecare, but can't retrieve paid subscription RRS feed

  • Question

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    I have a paid subscription, but when I got a new operating system installed and re-installed software, onecare keeps me on the 90-day trial subscription. I tried updating, but it's difficult and keeps sending me to the purchase subscription page, even though i'm signed in.

     

    Any help would be appreciated.

     

    Thanks again

     

    Richard

    Monday, February 4, 2008 1:22 AM

Answers

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    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.

     

    -steve

     

    Monday, February 4, 2008 6:44 PM
    Moderator