locked
Successful validations but no luck getting to Windows Media Player RRS feed

  • Question

  • I am continuously prompted to Validate Windows Media Player - I do so and it says that both Windows and Office validations passed.  Then I try to use it and it prompts me to validate and I can never get to Windows Media Player.  Anyone know why and how to fix this?
    • Changed type LOBSTERBQ Saturday, January 24, 2009 1:18 AM
    • Changed type Stephen Holm Saturday, January 24, 2009 1:52 AM
    Saturday, January 24, 2009 12:29 AM

Answers

  • LobsterBQ,

    Anyway and you please re-run and post the results again without editing the outcome?  This will help us to analyze what you are experiencing :-).

     

    Thank you,

     

    Stephen


    Stephen Holm
    • Edited by Stephen Holm Wednesday, January 28, 2009 11:10 PM updated
    • Marked as answer by Stephen Holm Monday, February 2, 2009 7:43 PM
    Wednesday, January 28, 2009 2:11 AM

All replies

  • Hello LobsterBQ,

    Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results.

    By clicking the link below, you will download the MGADT.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.

     

    Stephen :-)


    Stephen Holm
    Saturday, January 24, 2009 1:53 AM
  •  I copied the info from the tool provided and removed what I felt to be sensitive info...This is a XP Pro box with Office XP Pro.  Even the tool you provided shows that this is genuine MSFT software...

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: (removed)
    Windows Product Key Hash: removed

    Windows Product ID: removed
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {C567A5D9-BC2F-4B72-A25B-FBACD033CF6C}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_3E121E02-115-80004005_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C567A5D9-BC2F-4B72-A25B-FBACD033CF6C}</UGUID><Version>1.7.0110.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>(removed)</PKey><PID>removed</PID><PIDType>2</PIDType><SID>removed</SID><SYSTEM><Manufacturer>Compaq</Manufacturer><Model>Presario</Model></SYSTEM><BIOS><Manufacturer>Compaq</Manufacturer><Version>686Y2 v2.06</Version><SMBIOSVersion major="2" minor="3"/><Date>20011203000000.000000+000</Date><SLPBIOS>Compaq,Compaq</SLPBIOS></BIOS><HWID>0B8D3F870184C05E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Compaq</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>61AA8FD6B986828</Val><Hash>+Pf4qKnjoIuvPFa8ghzDvRvNCHk=</Hash><Pid>54186-OEM-1790254-75124</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 5A4A:Compaq Computer Corporation|10EA9:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: Compaq,Compaq

    OEM Activation 2.0 Data-->
    N/A



     

    Saturday, January 24, 2009 2:03 AM
  • I bought this computer directly from Compaq and so I believe it would be the Large Manufacturer OEM install type?  Thanks for your help!
    Saturday, January 24, 2009 2:07 AM
  • Good Morning Lobster BQ,

    Unfortunately I need you to pleae re-run the MGA Diagnostic Tool and post the unedited response back in this thread. Do not worry the Tool will not offer the full product key. The unedited information is required for us to help provide you with a resolution.

     

    Thank you and take care :-)

     

    Stephen


    Stephen Holm
    Monday, January 26, 2009 5:46 PM
  • Stephen-

    I do not know how but after rebooting for probably the fifth time I was able to move past that problem.  I ten ran into the problem of not having ay audio codecs that code work with WMP 11 to play my DVD back.  I finally downloaded a free AC3 codec and got that problem fixed but that was after having to install InterVideo WinDVD and it is only a free 30 day trial.  Hopefully the player ill still work after the 30 days.  Do you know anything about this area?  Why provide WMP if it can't play back sound from a DVD without another software product that I have to pay for?  Any help/knowledge is appreciated as I would like to remove any unnecessary software.  The other thing is the install required that I install QuickTime and/or RealPlayer.  Do I need those for WMP to work...meaning do those tools provide decoders that WMP would not be able to playback if I remove the programs?

     

    Brian.

    Monday, January 26, 2009 7:17 PM
  • LobsterBQ,

    Anyway and you please re-run and post the results again without editing the outcome?  This will help us to analyze what you are experiencing :-).

     

    Thank you,

     

    Stephen


    Stephen Holm
    • Edited by Stephen Holm Wednesday, January 28, 2009 11:10 PM updated
    • Marked as answer by Stephen Holm Monday, February 2, 2009 7:43 PM
    Wednesday, January 28, 2009 2:11 AM