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When a "0" point person posts for the very first time

    General discussion

  • Would you consider a pop up window or a Forum "Mr. Clippy" annoying animated thing that would pop up and ask "Hey I see you are new in this forum.  This forum is about this topic, if you are not looking for answers about this topic, may I suggest you search for a forum from this list..." and include in that list not only Technet forums but Answer forums and then go on to explain the difference between the two forums.

    Reason:

    http://social.technet.microsoft.com/Forums/en-US/smallbusinessserver/thread/a16c0d8c-9c8b-41c1-b14e-15d0d739e803

    http://social.technet.microsoft.com/Forums/en-US/smallbusinessserver/thread/2f0bbb7d-fc28-4c32-bf63-54cf5a6615d2

    We are getting Windows XP people posting about .net patching issues in the SBS forum.  While I can say that they hit a forum where we know a lot about patching, it is not an XP forum.  While persons 2-100 got into the sbs forum because they googled the topic, it's the very very first person with the very first question about this topic that could not find an appropriate resource.

    And that person opened up a brand new forum account on May 22nd and his very first post went to a forum that has nothing to do with Windows XP.

    So how can we get him to the right spot?

    Wednesday, May 23, 2012 6:48 PM

All replies

  • To be honest I think google/bing SEO did the work for them.

    I seen such case for an IE9 update for Windows 2008, a update detecting error like the one on the XP. A first thread open in the general forum, and after with the SEO your forum get listed (really fast actually!), so your getting all the hit. A simple thread like mine was getting over 200 answers within hours. (http://social.technet.microsoft.com/Forums/en-US/winservergen/thread/2c252dbe-c833-424d-9b75-4948bb8fb816)


    MCP | MCTS 70-236: Exchange Server 2007, Configuring


    Saturday, May 26, 2012 1:20 AM
  • That explains person #2 though 102, but what about the very first person?  How can we get HIM to the right spot?
    Tuesday, May 29, 2012 7:04 AM
  • Hi Susan,

    (for once nothing to do with SBS / SharePoint :))

    I see a snag with your approach in the first post here. The idea is basically a good one but what I expect would then happen is that that new poster would then start a duplicate thread in the (with luck) correct forum. The original thread would stay in the SBS forum and people 2 to 102 would still arrive there (off-topic in SBS) because of that one thread.

    What the pop-up also ought to request is that the person in addition to posting in the suggested forum also posts a reply to his post in the SBS forum saying that he has posted elsewhere and that an SBS moderator can delete the thread. It's still asking a bit much of the SBS Moderators but it does give them some chance of doing the right thing. (and doesn't get them in trouble for deleting threads either :) )

    Mike


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters

    Wednesday, May 30, 2012 11:34 AM
  • Deleting a message or moving it to offtopic/do not post is rude.  I'd like to get a way so that first time question-ers can find the right home from the get -go.

    I'd like to have something grab that very first question-er who has never ever posted to a forum.

    Wednesday, May 30, 2012 3:39 PM
  • My point was that the first time the forum system knows that a new poster is posting for the first time is when they press Submit for their post.

    So the post to the wrong forum has already been made which in turn leads to a duplicate thread if they are then advised to post elsewhere. Once the duplicate thread is there, if it isn't removed then you would still have your SBS forum being found by Google searches.

    Of course you can counter with the argument that a new poster's post should be intercepted before it has gone to the forum but then you would get all the new posters annoyed who have spent the time to find the correct forum and then post to it. They want their post to go through immediately.


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters

    Thursday, May 31, 2012 6:28 AM
  • They have a fresh LiveID with a profile.  They've logged into the forum.  The forum can't tell at that point in time they have zero points?
    Thursday, May 31, 2012 6:32 AM
  • Perhaps someone else will come in to moderate this part of the discussion with a casting vote on who is right here because I don't know ....

    You can have an old Hotmail address and have opened Hotmail earlier in another tab. Then you go to look through the forums and because you are already logged in to Hotmail you are already logged in to the forums. You are however just browsing lots of different forums and you don't have any specific question in mind yet. The forum software might possibly know that someone who has never posted to a forum is looking at forums but they certainly don't know what question they have in their head so the forum software can't pop up with an appropriate suggestion of what forum to post to.

    However when they actually post a question to a particular forum, then the text of the Subject (and the text of the question) could theoretically be parsed to give the forum software the opportunity of suggesting a suitable forum for it. Without such parsing, how could a person posting to the SBS forum be advised that the SBS forum is not the place for his/her question?


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters

    Thursday, May 31, 2012 6:41 AM
  • Problem is you don't see the forum's announcement section in a search to look for the correct forum. Nor do you see your modification to the post update the search engines cache even a few months after you add directions to the right forum to the post.  

    I would still move the post to off-topic if it is indeed off-topic.



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    Monday, July 2, 2012 2:12 PM
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