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Reinstall Live One After Reloading OS RRS feed

  • Question

  • I had to reload Live One. I have an active subscription, but it will  not associate the PC with my current account. What is the problem? How do I fix it? ELR

    Sunday, June 15, 2008 1:34 AM

Answers

  • To activate One Care click the subscribe button, follow the prompts and enter the Live ID and password originally used to subscribe. Your subscription should be recognized and One Care should activate.

     

    Sunday, June 15, 2008 3:48 AM
    Moderator

All replies

  • To activate One Care click the subscribe button, follow the prompts and enter the Live ID and password originally used to subscribe. Your subscription should be recognized and One Care should activate.

     

    Sunday, June 15, 2008 3:48 AM
    Moderator
  • If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    -steve

    Monday, June 16, 2008 4:45 PM
    Moderator