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Off XP Pro activated ok(?) fails validation RRS feed

  • Question

  •  

    I have a system builder version of Office XP pro (and Publisher) that I purchased in 2002 and ignored up until recently. My system is set up as a dual boot computer with Windows XP Pro and Windows 98 as the second OS. Windows XP pro passes validation.

    The Office XP pro disks and COA meet all the visual criteria outlined on the How To Tell website. Although Office XP installs and activates, it fails validation stating that Office must be activated. This is with all of the office programs running and displaying dialog boxes "This Product Has Already Been Activated".

    I followed steps outlined in kb313938 to reinstall and restart the product activation wizard. I tried both Internet and Telephone product activation only to get the same results.

    Here's the MGADiag report:

    Diagnostic Report (1.5.0723.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-HXGM8-HTRJ3-7CX46
    Windows Product Key Hash: x772Hfcu/xs7+OAaI3P+6nSLZvc=
    Windows Product ID: 55274-OEM-2213785-11150
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: a679bbd5-ee05-4b2a-a941-7bf1302428ca
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.716.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.18.0
    Signed By: Microsoft
    Office Diagnostics: 3E121E02-532-80004005_3E121E02-288-80004005_3E121E02-523-80004005_3E121E02-288-80004005_3E121E02-523-80004005_3E121E02-288-80004005_3E121E02-532-80004005_3E121E02-288-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: D:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>a679bbd5-ee05-4b2a-a941-7bf1302428ca</UGUID><Version>1.5.0723.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-7CX46</PKey><PID>55274-OEM-2213785-11150</PID><PIDType>3</PIDType><SID>S-1-5-21-1659004503-1972579041-839522115</SID><SYSTEM><Manufacturer>D845HV</Manufacturer><Model>HV84510A</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>HV84510A.86A.0035.P09.0202282239</Version><SMBIOSVersion major="2" minor="3"/><Date>20020228000000.000000+000</Date></BIOS><HWID>60F33AF70184C04E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>39A6D396B6DFB82</Val><Hash>xr/I+92zVdcElImBLsUdX63bTjs=</Hash><Pid>54186-OEM-1790112-84961</Pid><PidType>4</PidType></Product><Product GUID="{91190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>134DA54EB5998C2</Val><Hash>bmA6MqlUKcKRVQnrAXAgFCZReWQ=</Hash><Pid>54197-OEM-1690057-16961</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults> 

     

    I have read that this issue is correctable and any help I can get is greatly appreciated!

    Friday, December 8, 2006 7:47 AM

Answers

  •  Raymouse wrote:

     

    I have a system builder version of Office XP pro (and Publisher) that I purchased in 2002 and ignored up until recently. My system is set up as a dual boot computer with Windows XP Pro and Windows 98 as the second OS. Windows XP pro passes validation.

    The Office XP pro disks and COA meet all the visual criteria outlined on the How To Tell website. Although Office XP installs and activates, it fails validation stating that Office must be activated. This is with all of the office programs running and displaying dialog boxes "This Product Has Already Been Activated".

    I followed steps outlined in kb313938 to reinstall and restart the product activation wizard. I tried both Internet and Telephone product activation only to get the same results.

    Here's the MGADiag report:

    Diagnostic Report (1.5.0723.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-HXGM8-HTRJ3-7CX46
    Windows Product Key Hash: x772Hfcu/xs7+OAaI3P+6nSLZvc=
    Windows Product ID: 55274-OEM-2213785-11150
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: a679bbd5-ee05-4b2a-a941-7bf1302428ca
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.716.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.18.0
    Signed By: Microsoft
    Office Diagnostics: 3E121E02-532-80004005_3E121E02-288-80004005_3E121E02-523-80004005_3E121E02-288-80004005_3E121E02-523-80004005_3E121E02-288-80004005_3E121E02-532-80004005_3E121E02-288-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: D:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>a679bbd5-ee05-4b2a-a941-7bf1302428ca</UGUID><Version>1.5.0723.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-7CX46</PKey><PID>55274-OEM-2213785-11150</PID><PIDType>3</PIDType><SID>S-1-5-21-1659004503-1972579041-839522115</SID><SYSTEM><Manufacturer>D845HV</Manufacturer><Model>HV84510A</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>HV84510A.86A.0035.P09.0202282239</Version><SMBIOSVersion major="2" minor="3"/><Date>20020228000000.000000+000</Date></BIOS><HWID>60F33AF70184C04E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>39A6D396B6DFB82</Val><Hash>xr/I+92zVdcElImBLsUdX63bTjs=</Hash><Pid>54186-OEM-1790112-84961</Pid><PidType>4</PidType></Product><Product GUID="{91190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>134DA54EB5998C2</Val><Hash>bmA6MqlUKcKRVQnrAXAgFCZReWQ=</Hash><Pid>54197-OEM-1690057-16961</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults> 

     

    I have read that this issue is correctable and any help I can get is greatly appreciated!

    Hi Raymouse,

    Can you try this for me?

    1) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
    2) Delete the data.dat file.
    3) This data.dat file is for Office (not OGA).
    4) Once the file has been deleted, open an Office application such as MS Word and ACTIVATE it.
    5) After product activation is successful, let’s try revalidating (this is the OGA part; Office Genuine Advantage):
    http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=en

    Please let me know if this works for you or not.

    Thanks,
    Michelle

     

     

    Thursday, December 14, 2006 8:15 PM

All replies

  •    
     
    [0x80180101]
    Microsoft Office XP Professional:
    Validation Incomplete: Office Must Be Activated
     

    The validation process could not be completed because your copy of Microsoft Office has not been activated.

     

    [0x80180101]

    Microsoft Publisher 2002:
    Validation Incomplete: Office Must Be Activated

     

    The validation process could not be completed because your copy of Microsoft Office has not been activated.

     

    These are the error messages I get when I try validating Office XP- Is there a possibility that because I have Windows 98 installed on drive C:/ and Windows XP on drive D:/ that I might be seeing this error? but then wouldn't I see a similar error with Windows XP?

     

    Help please! (Thanks!)

    Saturday, December 9, 2006 3:30 AM
  •  Raymouse wrote:

     

    I have a system builder version of Office XP pro (and Publisher) that I purchased in 2002 and ignored up until recently. My system is set up as a dual boot computer with Windows XP Pro and Windows 98 as the second OS. Windows XP pro passes validation.

    The Office XP pro disks and COA meet all the visual criteria outlined on the How To Tell website. Although Office XP installs and activates, it fails validation stating that Office must be activated. This is with all of the office programs running and displaying dialog boxes "This Product Has Already Been Activated".

    I followed steps outlined in kb313938 to reinstall and restart the product activation wizard. I tried both Internet and Telephone product activation only to get the same results.

    Here's the MGADiag report:

    Diagnostic Report (1.5.0723.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-HXGM8-HTRJ3-7CX46
    Windows Product Key Hash: x772Hfcu/xs7+OAaI3P+6nSLZvc=
    Windows Product ID: 55274-OEM-2213785-11150
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: a679bbd5-ee05-4b2a-a941-7bf1302428ca
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.716.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.18.0
    Signed By: Microsoft
    Office Diagnostics: 3E121E02-532-80004005_3E121E02-288-80004005_3E121E02-523-80004005_3E121E02-288-80004005_3E121E02-523-80004005_3E121E02-288-80004005_3E121E02-532-80004005_3E121E02-288-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: D:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>a679bbd5-ee05-4b2a-a941-7bf1302428ca</UGUID><Version>1.5.0723.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-7CX46</PKey><PID>55274-OEM-2213785-11150</PID><PIDType>3</PIDType><SID>S-1-5-21-1659004503-1972579041-839522115</SID><SYSTEM><Manufacturer>D845HV</Manufacturer><Model>HV84510A</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>HV84510A.86A.0035.P09.0202282239</Version><SMBIOSVersion major="2" minor="3"/><Date>20020228000000.000000+000</Date></BIOS><HWID>60F33AF70184C04E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>39A6D396B6DFB82</Val><Hash>xr/I+92zVdcElImBLsUdX63bTjs=</Hash><Pid>54186-OEM-1790112-84961</Pid><PidType>4</PidType></Product><Product GUID="{91190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>134DA54EB5998C2</Val><Hash>bmA6MqlUKcKRVQnrAXAgFCZReWQ=</Hash><Pid>54197-OEM-1690057-16961</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults> 

     

    I have read that this issue is correctable and any help I can get is greatly appreciated!

    Hi Raymouse,

    Can you try this for me?

    1) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
    2) Delete the data.dat file.
    3) This data.dat file is for Office (not OGA).
    4) Once the file has been deleted, open an Office application such as MS Word and ACTIVATE it.
    5) After product activation is successful, let’s try revalidating (this is the OGA part; Office Genuine Advantage):
    http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=en

    Please let me know if this works for you or not.

    Thanks,
    Michelle

     

     

    Thursday, December 14, 2006 8:15 PM
  •  

    Hi Michelle,

    Sorry for my slow repsonse. My current job has me running out of state on a weekly basis.

    Thank you Very Very Much!

    After I deleted the Data.dat (and .bak) files and opened MS Word, Office asked for the install disk and installed a feature... possibly because I was online at the time. Once activated, Office XP passed validation, and Publisher failed.

    I removed and reinstalled Publisher and tried again, Off XP passed and Publisher failed, so I tried deleting the Data files again. Reactivated Publisher, and it passed, but Office XP failed. Opened MS word again, reactived it again, and now everything works as it should.

    Again, Thank You!

    I gather that I was probably creating my own problem by trying to install and activate both Publisher and Office XP at the same time, when I should have been performing these tasks one piece of software at a time.

    Have a Wonderfull Holiday Season!

    I'll be installing XP Home Edition SP2 and Works on the Family computer in the upcoming weeks :-)

    Thursday, December 14, 2006 10:31 PM
  • Hi Raymouse,

    GREAT NEWS!!!  Thank you for letting me know! 

    I wish you and your family a wonderful holiday season as well!  Thanks again!

    Take care,
    Michelle

    Monday, December 18, 2006 10:56 PM