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OneCare Subscription Renewal False Alarm RRS feed

  • Question

  • I know one care is still a little buggy so I thought I would ask here before submitting a support request. It says the subscription is up for renewal, it's good until next fall though, how do I clear that error?

     

    Thanks for your help,

    Alex

    Tuesday, January 29, 2008 6:47 PM

Answers

  • The first thing to check is your PC date and time. The second thing to check, if that is indeed correct, is your actual subscription status. Open OneCare, click Help/About.... for the subscription ID. Log in with that subscription LiveID at http://billing.microsoft.com and verify your subscription status.

    Once you've confirmed both of these and the site is correct, but OneCare on the PC is reporting that renewal is due, then contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    And please report back what the solution was as many people have been reporting this problem, but rarely return to explain the cause or solution. (Wrong date, etc.)

    -steve

    Tuesday, January 29, 2008 7:22 PM
    Moderator