Oulook only open in "safe mode"

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  suebee,
  
  This seems to be out of the scope for Office Genuine Advantage.  You may need to remove something that is an add on to Outlook.
  Check in the add/remove programs and delete anything that looks like malware.
  
  You may want to visit the Outlook general forum
  http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook.general
  
  If you feel that this is a validation issue, please run the following:
  

  http://go.microsoft.com/fwlink/?linkid=52012

   

  You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

   

  Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

   

  1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

  2.      Please return to this post and “Paste” the results here for additional review.

   
  Lori MS

  ---

  Lori MS

  • Edited by Lori MS Monday, August 18, 2008 6:06 PM addtl info
  • Marked as answer by Lori MS Tuesday, August 19, 2008 6:38 PM

  Monday, August 18, 2008 6:03 PM
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  Hi Lori
  I ran the MGA diagnostic & this was the Windows tab content
  
  Diagnostic Report (1.9.0011.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0

  Cached Validation Code: N/A
  Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ
  Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=
  Windows Product ID: 76487-OEM-2211906-00101
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 5.1.2600.2.00010100.3.0.pro
  ID: {CCD358AD-2735-42C4-B311-77EE3275D26E}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.9.40.0
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic: 025D1FF3-230-1
  Resolution Status: N/A

  WgaER Data-->
  ThreatID(s): N/A
  Version: N/A

  WGA Notifications Data-->
  Cached Result: 0
  File Exists: Yes
  Version: 1.9.40.0
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Professional Edition 2003 - 100 Genuine
  OGA Version: Registered, 1.6.28.0
  Signed By: Microsoft
  Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-b063_E2AD56EA-766-0_E2AD56EA-134-80004005

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{CCD358AD-2735-42C4-B311-77EE3275D26E}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>76487-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-2146806240-3983660923-1065445287</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq 8510p </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68MVD Ver. F.13</Version><SMBIOSVersion major="2" minor="4"/><Date>20080624000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>C5C33107018400F8</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>HP</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>55CBCE2EBA0D00</Val><Hash>ARzSK3WY5iwL+zpKqAoH6bMaUlI=</Hash><Pid>73931-640-8495097-57082</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

  Licensing Data-->
  N/A

  HWID Data-->
  N/A

  OEM Activation 1.0 Data-->
  BIOS string matches: yes
  Marker string from BIOS: A5CC:Compaq Computer Corporation|18F13:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|1B769:Compaq Computer Corporation|1B769:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|1B769:Hewlett-Packard Company
  Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

  OEM Activation 2.0 Data-->
  N/A

  What does that reference to the failure of outlook to open in regular or safe mode?
  Wilijo

  Wednesday, July 29, 2009 10:42 PM