locked
Onecare renewal RRS feed

  • General discussion

  •  

    Just got this message today:


    "Your subscription to Windows Live OneCare will expire on November 11, 2008. To avoid a possible interruption of your subscription service, please renew your subscription by November 11, 2008.
    To renew your subscription, go to https://billing.microsoft.com, click the service name, and on the next page click 'Renew this service'. To reach Customer support, click 'Contact support' on the left navigation bar. If you renew your subscription, please make sure your account and payment information is up to date."
    Blah blah blah....

     

    When we payed for the new PC we also payed a couple hundred for the Onecare package. ( ! )

    It took almost 1/2 a year before we could get it to work.

    We soon discovered that the constant updating slowed the system to a crawl.

    Onecare also seemed to prohibit most of the actions we tried to perform, despite our constant tweeking of the settings.

    We wound up deleting it from the PC a couple months ago and have seen some improvment in operation.

    Our next step? Try to load a friends copy of XP and get things back to where we were with the old PC, now long gone.

     

    To sum it up... don't think we'll be renewing our subscription thanx.

     

     

     

    Sunday, October 12, 2008 2:37 PM

All replies

  • If your subscription was paid by credit card, you'll need to contact support to cancel and prevent being charged automatically for renewal.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    I'm sorry that you encountered problems with OneCare, but it sounds like OneCare was in conflict with something else on the PC if you experienced performance updates. "Constant updates" are not constant, first of all, and none should impact the performance of the PC. OneCare updates the signatures regularly and refreshes the entire signature database monthly. The program itself is typically updated every few months.

    -steve

    Tuesday, October 14, 2008 3:02 PM
    Moderator