Windows not activating

All replies

• 

  

  0

  Sign in to vote

   

  Hello curlyc,

   

    I am unsure what you mean.  If the laptop came with Vista Home, pre-installed, it would have been activated at the factory.

   

   If you used an Upgrade version of Vista Business, then during the upgrade, you entered the Vista Business Upgrade product key, correct?

   

    If so, then once the upgrade was complete, you need to Activate. If the Activate by Internet method did not work, you tried the Activate by Phone method, correct?

   

  In addition to answeing the above questions, please also download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.

   

  Thank you,

  Darin Smith

  WGA Forum Manager

  Tuesday, March 11, 2008 8:35 PM
• 

  

  0

  Sign in to vote

   

  Hi Darin,

  Thanks for your response. I suspect that for whatever reason the original Vista Home OS was not activated correctly before it was supplied to me, anyway here is the data

   

  Diagnostic Report (1.7.0069.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  Online Validation Code: 0x0
  Cached Validation Code: 0x0
  Windows Product Key: *****-*****-8Q22B-K8BM3-MRW4W
  Windows Product Key Hash: N1+BJIdShRdqRg3OhCo6d8hCl70=
  Windows Product ID: 89576-009-0000025-71808
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.0.6000.2.00010100.0.0.006
  CSVLK Server: N/A
  CSVLK PID: N/A
  ID: {A852D7E8-EDB8-4DC2-A98E-827FFB3B60DE}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.7.59.1
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Business
  Architecture: 0x00000000
  Build lab: 6000.vista_gdr.071023-1545
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: 6.0.6001.18000

  Notifications Data-->
  Cached Result: N/A
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 102
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: FCEE394C-2920-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{A852D7E8-EDB8-4DC2-A98E-827FFB3B60DE}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MRW4W</PKey><PID>89576-009-0000025-71808</PID><PIDType>5</PIDType><SID>S-1-5-21-3219079560-2022422487-3388694790</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-CR21Z_R</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R1100Q0</Version><SMBIOSVersion major="2" minor="4"/><Date>20071018000000.000000+000</Date></BIOS><HWID>EA333507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>9DA88FE429E0A60</Val><Hash>fbnG+R0L5aA3LQJZKRQdfF913/I=</Hash><Pid>84890-304-7516342-63694</Pid><PidType>10</PidType></Product><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>94371F84642AA62</Val><Hash>3oXgzv1f5axcBdoMV3ZPGxyYrEQ=</Hash><Pid>81606-305-1806067-64585</Pid><PidType>10</PidType></Product></Products></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

   

  I realise returning the laptop to the supplier might be the easiest option but I have some mission critical work ongoing that I do not want to be delayed by returning my laptop if possible.

  Thanks again

  Tuesday, March 11, 2008 10:59 PM
• 

  

  0

  Sign in to vote

   

  Hello curlyc,

   

    Whether the original copy of Vista was Activated or not makes no difference.

   

    The problem, that I see, is that during the Upgrade install, you did not enter the Vista Business Upgrade Product Key. I know this because the Product key shown in your Diagnostic Report ends with the digits MRW4W. This is the Default product Key that Vista uses when a full version of Vista Business is installed, but no product key was entered by the user. This key will allow the Vista Business to be used for 30 days and then will go into reduced functionality mode unless the user changes the product key to a Valid Full Version Vista Business product key.

   

    All versions of Vista are included on a Vista install disk. The way the Vista installer works is that when you start an install, the Vista installer will ask you for a product key. The Product key tells the Vista installer what version of Vista to install and if it is a Full version or an Upgrade.

   

    If the key that was entered is for an Upgrade, the installer will check the computer to see if a lower version of Windows is already installed and if that version of Windows is authorized to be Upgraded to Vista.

   

    If the user decides not to enter a Product key, the installer does not know which version of Vista to install, so it asks the user. The user selects which version of Vista he/she wants to install. Vista uses it's own Default Product Key. At this point, the installer still doesn't know if it's a Full version or an Upgrade so it defaults to a full version install.

   

    So, in your case, since you did not enter a Product Key during install, the installer defaulted to a Full version of Vista and since it is a full version, when you try to change the Product key to the Upgrade Key, Vista will not accept it.

   

    To resolve this, you have 2 options

   

  1) Use the Windows Restore process (that was provided by the Computer Manufacturer) to return Vista back to the Vista Home version. Then do the Upgrade to Vista Business and make sure to enter the Upgrade Product Key when asked, duing the install. Once complete, you will be able to Activate without issue. (each computer manufaturer does the Windows Restore process differently, so please see the documentation that came with the computer or contact the manufaturer for information on how to conduct the restore process).

   

  2)  You could buy a Full Version copy of Vista Business and use that product key to replace the Default one currently in Vista.  Your current install of Vista Bisiness will accept the Full Version key and you will be able to Activate without issue.

  NOTE: if you do consider following this option, you may be able to return and obtain a refund for your Upgrade copy of Vista Business by following the Microsoft North American Retail Product 45-Day Refund Policy http://www.microsoft.com/mscorp/productrefund/refund.mspx 

   

   

  I hope this was helpful,

  Darin Smith

  WGA Forum Manager

  Wednesday, March 12, 2008 12:01 AM