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CRM 2011 + Outlook 2013 multiple mail sending issue RRS feed

  • Question

  • Setup is the following:

    Microsoft CRM 2011 on W2K8 server, on premise installation, all important updates/roll-ups installed.

    Outlook 2013 64 bit with CRM plugin on Windows 8.1 laptop

    The issue is that I cannot send multiple emails from CRM. I can choose single recipient and choose Send Direct Email, this is working fine. However when I choose multiple recipients and Send Direct Email, nothing happens. I never see the emails coming to Outlook. This is quite an issue because I have an important mail to send to all our customers.

    See below trace files. Can you help?

    Saturday, May 16, 2015 5:49 AM

All replies

  • # CRM Tracing Version 1.1 Unmanaged

    # LocalTime: 2015-05-16 07:51:29.323

    # Categories: *:Verbose

    # Schedule: No registry key - using default value: Daily

    # ComputerName: DAMAN-ANDREAS3

    # CRMVersion: 5.0.9690.4376

    [2015-05-16 07:51:29.323] Process:OUTLOOK |Thread:2864 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\133378\src\application\outlook\addin\ComSupport.h Line: 19

    [2015-05-16 07:51:29.323] Process:OUTLOOK |Thread:2864 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\133378\src\application\outlook\addin\ComSupport.h Line: 23

    [2015-05-16 07:51:29.339] Process:OUTLOOK |Thread:4104 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\133378\src\application\outlook\addin\ComSupport.h Line: 19

    [2015-05-16 07:51:29.339] Process:OUTLOOK |Thread:4104 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\133378\src\application\outlook\addin\ComSupport.h Line: 23

    [2015-05-16 07:51:29.339] Process:OUTLOOK |Thread:2864 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\133378\src\application\outlook\addin\ComSupport.h Line: 50

    [2015-05-16 07:51:29.339] Process:OUTLOOK |Thread:2864 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\133378\src\application\outlook\addin\ComSupport.h Line: 57

    [2015-05-16 07:51:29.339] Process:OUTLOOK |Thread:2864 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\133378\src\application\outlook\addin\..\Common\utility.h Line: 226

    [2015-05-16 07:51:29.339] Process:OUTLOOK |Thread:6420 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State is going to execute. OrganizationName='damanit', OrganizationId='{B3DD8E3A-9F16-4C08-8DD2-1BCF623EEFE1}' Function: CStateEngine::Execute File: c:\bt\133378\src\application\outlook\addin\stateengine.cpp Line: 73

    [2015-05-16 07:51:29.339] Process:OUTLOOK |Thread:6420 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\133378\src\application\outlook\addin\..\Common\utility.h Line: 226

    [2015-05-16 07:51:29.354] Process:OUTLOOK |Thread:6420 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State execution SUCCEED.OrganizationName='damanit', OrganizationId='{B3DD8E3A-9F16-4C08-8DD2-1BCF623EEFE1}' Function: CStateEngine::Execute File: c:\bt\133378\src\application\outlook\addin\stateengine.cpp Line: 83

    [2015-05-16 07:51:29.354] Process:OUTLOOK |Thread:6420 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State is going to execute. OrganizationName='damanit', OrganizationId='{B3DD8E3A-9F16-4C08-8DD2-1BCF623EEFE1}' Function: CStateEngine::Execute File: c:\bt\133378\src\application\outlook\addin\stateengine.cpp Line: 73

    [2015-05-16 07:51:29.354] Process:OUTLOOK |Thread:6420 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\133378\src\application\outlook\addin\..\Common\utility.h Line: 226

    [2015-05-16 07:51:29.479] Process:OUTLOOK |Thread:6420 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State execution SUCCEED.OrganizationName='damanit', OrganizationId='{B3DD8E3A-9F16-4C08-8DD2-1BCF623EEFE1}' Function: CStateEngine::Execute File: c:\bt\133378\src\application\outlook\addin\stateengine.cpp Line: 83

    [2015-05-16 07:51:29.479] Process:OUTLOOK |Thread:6420 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'CrmServer' State is going to execute. OrganizationName='damanit', OrganizationId='{B3DD8E3A-9F16-4C08-8DD2-1BCF623EEFE1}' Function: CStateEngine::Execute File: c:\bt\133378\src\application\outlook\addin\stateengine.cpp Line: 73

    [2015-05-16 07:51:29.479] Process:OUTLOOK |Thread:6420 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\133378\src\application\outlook\addin\..\Common\utility.h Line: 226

    # CRM Tracing Version 1.1 Unmanaged

    # LocalTime: 2015-05-16 07:51:29.495

    # Categories: *:Verbose

    # Schedule: No registry key - using default value: Daily

    # ComputerName: DAMAN-ANDREAS3

    # CRMVersion: 5.0.9690.4376

    [2015-05-16 07:51:29.495] Process:OUTLOOK |Thread:6420 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CCrmServerState::IsServerAvailable File: c:\bt\133378\src\application\outlook\addin\crmserverstate.cpp Line: 43

    >hr = 0x80004005

    [2015-05-16 07:51:29.495] Process:OUTLOOK |Thread:6420 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | StateManagerSpy: 'CrmServer' State execution FAILED. OrganizationName='damanit', OrganizationId='{B3DD8E3A-9F16-4C08-8DD2-1BCF623EEFE1}' Function: CStateEngine::Execute File: c:\bt\133378\src\application\outlook\addin\stateengine.cpp Line: 85

    [2015-05-16 07:51:29.495] Process:OUTLOOK |Thread:6420 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State is going to execute. OrganizationName='damanit', OrganizationId='{B3DD8E3A-9F16-4C08-8DD2-1BCF623EEFE1}' Function: CStateEngine::Execute File: c:\bt\133378\src\application\outlook\addin\stateengine.cpp Line: 73

    [2015-05-16 07:51:29.495] Process:OUTLOOK |Thread:6420 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\133378\src\application\outlook\addin\..\Common\utility.h Line: 226

    [2015-05-16 07:51:29.510] Process:OUTLOOK |Thread:6420 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookApp File: c:\bt\133378\src\application\outlook\addin\common.cpp Line: 82

    >hr = 0x80004002

    [2015-05-16 07:51:29.510] Process:OUTLOOK |Thread:6420 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookExplorer File: c:\bt\133378\src\application\outlook\addin\common.cpp Line: 164

    >hr = 0x80004002

    [2015-05-16 07:51:29.510] Process:OUTLOOK |Thread:6420 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | GetActiveExplorerHWnd File: c:\bt\133378\src\application\outlook\addin\common.cpp Line: 99

    >hr = 0x80004002

    [2015-05-16 07:51:33.83] Process:OUTLOOK |Thread:6420 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State execution SUCCEED.OrganizationName='damanit', OrganizationId='{B3DD8E3A-9F16-4C08-8DD2-1BCF623EEFE1}' Function: CStateEngine::Execute File: c:\bt\133378\src\application\outlook\addin\stateengine.cpp Line: 83

    [2015-05-16 07:51:33.83] Process:OUTLOOK |Thread:6420 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State is going to execute. OrganizationName='damanit', OrganizationId='{B3DD8E3A-9F16-4C08-8DD2-1BCF623EEFE1}' Function: CStateEngine::Execute File: c:\bt\133378\src\application\outlook\addin\stateengine.cpp Line: 73

    [2015-05-16 07:51:33.83] Process:OUTLOOK |Thread:6420 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\133378\src\application\outlook\addin\..\Common\utility.h Line: 226

    [2015-05-16 07:51:33.129] Process:OUTLOOK |Thread:6420 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State execution SUCCEED.OrganizationName='damanit', OrganizationId='{B3DD8E3A-9F16-4C08-8DD2-1BCF623EEFE1}' Function: CStateEngine::Execute File: c:\bt\133378\src\application\outlook\addin\stateengine.cpp Line: 83

    [2015-05-16 07:51:33.129] Process:OUTLOOK |Thread:6420 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State is going to execute. OrganizationName='damanit', OrganizationId='{B3DD8E3A-9F16-4C08-8DD2-1BCF623EEFE1}' Function: CStateEngine::Execute File: c:\bt\133378\src\application\outlook\addin\stateengine.cpp Line: 73

    [2015-05-16 07:51:33.129] Process:OUTLOOK |Thread:6420 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\133378\src\application\outlook\addin\..\Common\utility.h Line: 226

    [2015-05-16 07:51:33.629] Process:OUTLOOK |Thread:6420 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State execution SUCCEED.OrganizationName='damanit', OrganizationId='{B3DD8E3A-9F16-4C08-8DD2-1BCF623EEFE1}' Function: CStateEngine::Execute File: c:\bt\133378\src\application\outlook\addin\stateengine.cpp Line: 83

    [2015-05-16 07:51:33.629] Process:OUTLOOK |Thread:6420 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Value of bInitialized 0 Function: CAddinStateManager::HrClientInitMutex File: c:\bt\133378\src\application\outlook\addin\addinstatemanager.cpp Line: 448

    [2015-05-16 07:51:33.629] Process:OUTLOOK |Thread:2864 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\133378\src\application\outlook\addin\..\Common\utility.h Line: 226

    [2015-05-16 07:51:33.629] Process:OUTLOOK |Thread:2864 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key StateManagerPollInterval failed Function: FReadDWORDRegKeyValue File: c:\bt\133378\src\application\outlook\addin\..\Common\utility.h Line: 226

    [2015-05-16 07:51:42.516] Process:OUTLOOK |Thread:8328 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Set global outlook application pointer Function: SetOutlookAppGlobal File: c:\bt\133378\src\application\outlook\addin\common.cpp Line: 136

    [2015-05-16 07:51:42.560] Process:OUTLOOK |Thread:8328 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Event ExplorerEvents::Shutdown received. Function: CExplorerEventsRoot::Shutdown File: c:\bt\133378\src\application\outlook\addin\explorerevents.cpp Line: 79

    [2015-05-16 07:51:42.560] Process:OUTLOOK |Thread:8328 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key BarGroupName failed Function: FReadWzRegKeyValue File: c:\bt\133378\src\application\outlook\addin\..\Common\utility.h Line: 315

    [2015-05-16 07:51:42.560] Process:OUTLOOK |Thread:8328 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key CommandBarName failed Function: FReadWzRegKeyValue File: c:\bt\133378\src\application\outlook\addin\..\Common\utility.h Line: 315

    [2015-05-16 07:51:42.572] Process:OUTLOOK |Thread:1760 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\133378\src\application\outlook\addin\ComSupport.h Line: 19

    [2015-05-16 07:51:42.572] Process:OUTLOOK |Thread:1760 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\133378\src\application\outlook\addin\ComSupport.h Line: 23

    [2015-05-16 07:51:42.572] Process:OUTLOOK |Thread:2864 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\133378\src\application\outlook\addin\..\Common\utility.h Line: 226

    [2015-05-16 07:51:42.572] Process:OUTLOOK |Thread:1760 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMonitorEvents::Starting monitor event thread. Function: CMonitorEvents::Run File: c:\bt\133378\src\application\outlook\addin\monitorevents.cpp Line: 132

    [2015-05-16 07:51:42.572] Process:OUTLOOK |Thread:2484 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State is going to execute. OrganizationName='damanit', OrganizationId='{B3DD8E3A-9F16-4C08-8DD2-1BCF623EEFE1}' Function: CStateEngine::Execute File: c:\bt\133378\src\application\outlook\addin\stateengine.cpp Line: 73

    [2015-05-16 07:51:42.572] Process:OUTLOOK |Thread:2484 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\133378\src\application\outlook\addin\..\Common\utility.h Line: 226

    [2015-05-16 07:51:42.572] Process:OUTLOOK |Thread:2484 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State execution SUCCEED.OrganizationName='damanit', OrganizationId='{B3DD8E3A-9F16-4C08-8DD2-1BCF623EEFE1}' Function: CStateEngine::Execute File: c:\bt\133378\src\application\outlook\addin\stateengine.cpp Line: 83

    [2015-05-16 07:51:42.572] Process:OUTLOOK |Thread:2484 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State is going to execute. OrganizationName='damanit', OrganizationId='{B3DD8E3A-9F16-4C08-8DD2-1BCF623EEFE1}' Function: CStateEngine::Execute File: c:\bt\133378\src\application\outlook\addin\stateengine.cpp Line: 73

    [2015-05-16 07:51:42.572] Process:OUTLOOK |Thread:2484 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\133378\src\application\outlook\addin\..\Common\utility.h Line: 226

    [2015-05-16 07:51:42.675] Process:OUTLOOK |Thread:2484 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State execution SUCCEED.OrganizationName='damanit', OrganizationId='{B3DD8E3A-9F16-4C08-8DD2-1BCF623EEFE1}' Function: CStateEngine::Execute File: c:\bt\133378\src\application\outlook\addin\stateengine.cpp Line: 83

    [2015-05-16 07:51:42.675] Process:OUTLOOK |Thread:2484 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'CrmServer' State is going to execute. OrganizationName='damanit', OrganizationId='{B3DD8E3A-9F16-4C08-8DD2-1BCF623EEFE1}' Function: CStateEngine::Execute File: c:\bt\133378\src\application\outlook\addin\stateengine.cpp Line: 73

    [2015-05-16 07:51:42.675] Process:OUTLOOK |Thread:2484 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\133378\src\application\outlook\addin\..\Common\utility.h Line: 226

    [2015-05-16 07:51:42.843] Process:OUTLOOK |Thread:2484 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'CrmServer' State execution SUCCEED.OrganizationName='damanit', OrganizationId='{B3DD8E3A-9F16-4C08-8DD2-1BCF623EEFE1}' Function: CStateEngine::Execute File: c:\bt\133378\src\application\outlook\addin\stateengine.cpp Line: 83

    [2015-05-16 07:51:42.843] Process:OUTLOOK |Thread:2484 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State is going to execute. OrganizationName='damanit', OrganizationId='{B3DD8E3A-9F16-4C08-8DD2-1BCF623EEFE1}' Function: CStateEngine::Execute File: c:\bt\133378\src\application\outlook\addin\stateengine.cpp Line: 73

    [2015-05-16 07:51:42.843] Process:OUTLOOK |Thread:2484 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\133378\src\application\outlook\addin\..\Common\utility.h Line: 226

    [2015-05-16 07:51:42.843] Process:OUTLOOK |Thread:2484 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State execution SUCCEED.OrganizationName='damanit', OrganizationId='{B3DD8E3A-9F16-4C08-8DD2-1BCF623EEFE1}' Function: CStateEngine::Execute File: c:\bt\133378\src\application\outlook\addin\stateengine.cpp Line: 83

    [2015-05-16 07:51:42.843] Process:OUTLOOK |Thread:2484 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State is going to execute. OrganizationName='damanit', OrganizationId='{B3DD8E3A-9F16-4C08-8DD2-1BCF623EEFE1}' Function: CStateEngine::Execute File: c:\bt\133378\src\application\outlook\addin\stateengine.cpp Line: 73

    [2015-05-16 07:51:42.847] Process:OUTLOOK |Thread:2484 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\133378\src\application\outlook\addin\..\Common\utility.h Line: 226

    # CRM Tracing Version 1.1 Unmanaged

    # LocalTime: 2015-05-16 07:51:43.676

    # Categories: *:Verbose

    # Schedule: No registry key - using default value: Daily

    # ComputerName: DAMAN-ANDREAS3

    # CRMVersion: 5.0.9690.4376

    [2015-05-16 07:51:43.676] Process:OUTLOOK |Thread:2484 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | COutlookItemFinder::HrInitialize File: c:\bt\133378\src\application\outlook\addin\outlookitemfinder.cpp Line: 155

    >OutlookItemFinder successfully initialized

    [2015-05-16 07:51:43.676] Process:OUTLOOK |Thread:8220 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\133378\src\application\outlook\addin\ComSupport.h Line: 19

    [2015-05-16 07:51:43.676] Process:OUTLOOK |Thread:8220 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\133378\src\application\outlook\addin\ComSupport.h Line: 23

    [2015-05-16 07:51:43.676] Process:OUTLOOK |Thread:8220 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMAPIEventsListener::Starting handling thread. Function: CMAPIEventsListener::RunCallbackInternal File: c:\bt\133378\src\application\outlook\addin\mapieventslistener.cpp Line: 586

    [2015-05-16 07:51:43.676] Process:OUTLOOK |Thread:8220 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\133378\src\application\outlook\addin\ComSupport.h Line: 50

    [2015-05-16 07:51:43.676] Process:OUTLOOK |Thread:8220 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\133378\src\application\outlook\addin\ComSupport.h Line: 57

    [2015-05-16 07:51:43.676] Process:OUTLOOK |Thread:6056 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\133378\src\application\outlook\addin\ComSupport.h Line: 19

    [2015-05-16 07:51:43.676] Process:OUTLOOK |Thread:6056 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\133378\src\application\outlook\addin\ComSupport.h Line: 23

    [2015-05-16 07:51:43.676] Process:OUTLOOK |Thread:8984 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\133378\src\application\outlook\addin\ComSupport.h Line: 19

    [2015-05-16 07:51:43.676] Process:OUTLOOK |Thread:6056 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CEmailTagger::Starting tagging thread. Function: CEmailTagger::RunCallbackInternal File: c:\bt\133378\src\application\outlook\addin\emailtagger.cpp Line: 184

    [2015-05-16 07:51:43.676] Process:OUTLOOK |Thread:8984 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\133378\src\application\outlook\addin\ComSupport.h Line: 23

    [2015-05-16 07:51:43.676] Process:OUTLOOK |Thread:6056 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\133378\src\application\outlook\addin\ComSupport.h Line: 50

    [2015-05-16 07:51:43.676] Process:OUTLOOK |Thread:8984 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CEmailBackgroundSend::Starting email background send thread. Function: CEmailBackgroundSend::RunCallbackInternal File: c:\bt\133378\src\application\outlook\addin\emailbackgroundsend.cpp Line: 139

    [2015-05-16 07:51:43.676] Process:OUTLOOK |Thread:4084 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\133378\src\application\outlook\addin\ComSupport.h Line: 19

    [2015-05-16 07:51:43.676] Process:OUTLOOK |Thread:8984 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\133378\src\application\outlook\addin\ComSupport.h Line: 50

    [2015-05-16 07:51:43.676] Process:OUTLOOK |Thread:4084 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\133378\src\application\outlook\addin\ComSupport.h Line: 23

    [2015-05-16 07:51:43.676] Process:OUTLOOK |Thread:8984 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\133378\src\application\outlook\addin\ComSupport.h Line: 57

    [2015-05-16 07:51:43.676] Process:OUTLOOK |Thread:6056 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\133378\src\application\outlook\addin\ComSupport.h Line: 57

    [2015-05-16 07:51:43.676] Process:OUTLOOK |Thread:4084 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CEmailBackgroundReceive::Starting email background receive thread. Function: CEmailBackgroundReceive::RunCallbackInternal File: c:\bt\133378\src\application\outlook\addin\emailbackgroundreceive.cpp Line: 206

    [2015-05-16 07:51:43.676] Process:OUTLOOK |Thread:4084 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\133378\src\application\outlook\addin\ComSupport.h Line: 50

    [2015-05-16 07:51:43.676] Process:OUTLOOK |Thread:4084 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\133378\src\application\outlook\addin\ComSupport.h Line: 57

    [2015-05-16 07:51:43.676] Process:OUTLOOK |Thread:2172 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\133378\src\application\outlook\addin\ComSupport.h Line: 19

    [2015-05-16 07:51:43.676] Process:OUTLOOK |Thread:2172 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\133378\src\application\outlook\addin\ComSupport.h Line: 23

    [2015-05-16 07:51:43.676] Process:OUTLOOK |Thread:2172 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\133378\src\application\outlook\addin\ComSupport.h Line: 50

    [2015-05-16 07:51:43.676] Process:OUTLOOK |Thread:2172 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\133378\src\application\outlook\addin\ComSupport.h Line: 57

    [2015-05-16 07:51:43.676] Process:OUTLOOK |Thread:2172 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | COutlookSyncManager::Starting background sync thread. Function: COutlookSyncManager::BackgroundSyncInternal File: c:\bt\133378\src\application\outlook\addin\outlooksyncmanager.cpp Line: 946

    [2015-05-16 07:51:43.676] Process:OUTLOOK |Thread:2484 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key ShowNotPrimaryClientMessage failed Function: FReadDWORDRegKeyValue File: c:\bt\133378\src\application\outlook\addin\..\Common\utility.h Line: 226

    [2015-05-16 07:51:43.676] Process:OUTLOOK |Thread:2484 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key DelegateMailboxEnabled failed Function: FReadDWORDRegKeyValue File: c:\bt\133378\src\application\outlook\addin\..\Common\utility.h Line: 226

    [2015-05-16 07:51:43.763] Process:OUTLOOK |Thread:8328 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Starting UI Initilization. Function: CAddin::HrInitializeUI File: c:\bt\133378\src\application\outlook\addin\outlookui.cpp Line: 53

    [2015-05-16 07:51:43.799] Process:OUTLOOK |Thread:2484 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | IRibbonUI::InvalidateRibbonControl('(null)') Function: RibbonManager::InvalidateRibbonControl File: c:\bt\133378\src\application\outlook\addin\ribbonmanager.cpp Line: 61

    [2015-05-16 07:51:43.823] Process:OUTLOOK |Thread:2484 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | IRibbonUI::InvalidateRibbonControl('(null)') Function: RibbonManager::InvalidateRibbonControl File: c:\bt\133378\src\application\outlook\addin\ribbonmanager.cpp Line: 61

    [2015-05-16 07:51:43.823] Process:OUTLOOK |Thread:2484 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State execution SUCCEED.OrganizationName='damanit', OrganizationId='{B3DD8E3A-9F16-4C08-8DD2-1BCF623EEFE1}' Function: CStateEngine::Execute File: c:\bt\133378\src\application\outlook\addin\stateengine.cpp Line: 83

    [2015-05-16 07:51:43.827] Process:OUTLOOK |Thread:2484 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Value of bInitialized 1 Function: CAddinStateManager::HrClientInitMutex File: c:\bt\133378\src\application\outlook\addin\addinstatemanager.cpp Line: 448

    [2015-05-16 07:51:43.827] Process:OUTLOOK |Thread:2484 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Creating Client Init Mutex Function: CAddinStateManager::HrClientInitMutex File: c:\bt\133378\src\application\outlook\addin\addinstatemanager.cpp Line: 452

    [2015-05-16 07:51:43.827] Process:OUTLOOK |Thread:2864 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\133378\src\application\outlook\addin\..\Common\utility.h Line: 226

    [2015-05-16 07:51:43.827] Process:OUTLOOK |Thread:2864 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key StateManagerPollInterval failed Function: FReadDWORDRegKeyValue File: c:\bt\133378\src\application\outlook\addin\..\Common\utility.h Line: 226

    [2015-05-16 07:51:44.695] Process:OUTLOOK |Thread:4084 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | BackgroundReceive PollingPeriod set via organization cache to 600000. Function: CEmailBackgroundReceive::HrGetBackgroundReceiveConfigurationServer File: c:\bt\133378\src\application\outlook\addin\emailbackgroundreceive.cpp Line: 1414

    [2015-05-16 07:51:44.695] Process:OUTLOOK |Thread:8984 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | BackgroundReceive PollingPeriod set via organization cache to 60000. Function: CEmailBackgroundSend::HrGetBackgroundSendConfigurationServer File: c:\bt\133378\src\application\outlook\addin\emailbackgroundsend.cpp Line: 589

    [2015-05-16 07:51:44.695] Process:OUTLOOK |Thread:8984 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Called for regkey: BackgroundSendLastUpdateTime. Function: GetInitialPollingPeriod File: c:\bt\133378\src\application\outlook\addin\..\Common\utility.h Line: 646

    [2015-05-16 07:51:44.695] Process:OUTLOOK |Thread:8984 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Current time set to UTC time: 2015-05-16T05:51:44. Function: GetInitialPollingPeriod File: c:\bt\133378\src\application\outlook\addin\..\Common\utility.h Line: 659

    [2015-05-16 07:51:44.695] Process:OUTLOOK |Thread:8984 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reg key BackgroundSendLastUpdateTime contains UTC time: 2015-05-15T16:00:36. Function: HrGetTimeFromRegistry File: c:\bt\133378\src\application\outlook\addin\..\Common\utility.h Line: 625

    [2015-05-16 07:51:44.695] Process:OUTLOOK |Thread:8984 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initial background send sync set to 30000 milliseconds. Function: CEmailBackgroundSend::Run File: c:\bt\133378\src\application\outlook\addin\emailbackgroundsend.cpp Line: 195

    [2015-05-16 07:51:44.695] Process:OUTLOOK |Thread:6056 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Called for regkey: TagLastUpdateTime. Function: GetInitialPollingPeriod File: c:\bt\133378\src\application\outlook\addin\..\Common\utility.h Line: 646

    [2015-05-16 07:51:44.695] Process:OUTLOOK |Thread:4084 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Called for regkey: TagPollingTime. Function: GetInitialPollingPeriod File: c:\bt\133378\src\application\outlook\addin\..\Common\utility.h Line: 646

    [2015-05-16 07:51:44.695] Process:OUTLOOK |Thread:6056 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Current time set to UTC time: 2015-05-16T05:51:44. Function: GetInitialPollingPeriod File: c:\bt\133378\src\application\outlook\addin\..\Common\utility.h Line: 659

    [2015-05-16 07:51:44.695] Process:OUTLOOK |Thread:4084 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Current time set to UTC time: 2015-05-16T05:51:44. Function: GetInitialPollingPeriod File: c:\bt\133378\src\application\outlook\addin\..\Common\utility.h Line: 659


    Saturday, May 16, 2015 5:55 AM
  • # CRM Tracing Version 2.0
    # LocalTime: 2015-05-16 07:51:38.526
    # Categories: *:Verbose
    # CallStackOn: Yes
    # ComputerName: DAMAN-ANDREAS3
    # CRMVersion: 5.0.9690.4376

    [2015-05-16 07:51:38.526] Process:Microsoft.Crm.Application.Outlook.WebFormsHost |Organization:b3dd8e3a-9f16-4c08-8dd2-1bcf623eefe1 |Thread:    1 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Info |ReqId:  | Main.Host_Opened  ilOffset = 0x12
    at Main.Host_Opened(Object sender, EventArgs e)  ilOffset = 0x12
    at CommunicationObject.OnOpened()  ilOffset = 0x7A
    at ServiceHostBase.OnOpened()  ilOffset = 0x96
    at CommunicationObject.Open(TimeSpan timeout)  ilOffset = 0xCB
    at Main.InitializeService(String endPointName)  ilOffset = 0xE2
    at Main..ctor(String endPointName, Int32 authServerType)  ilOffset = 0xCF
    at Program.Main(String[] args)  ilOffset = 0xE8
    >Forms Process Isolation Host Opened
    [2015-05-16 07:51:38.691] Process:Microsoft.Crm.Application.Outlook.WebFormsHost |Organization:00000000-0000-0000-0000-000000000000 |Thread:    1 |Category: Shared |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId:  | Main..ctor  ilOffset = 0xE9
    at Main..ctor(String endPointName, Int32 authServerType)  ilOffset = 0xE9
    at Program.Main(String[] args)  ilOffset = 0xE8
    >WebFormsServer::Initialize - Setting up Auth State for Organization {B3DD8E3A-9F16-4C08-8DD2-1BCF623EEFE1} on Endpoint ba177673-a24d-482d-9641-815f66505a86
    # CRM Tracing Version 2.0
    # LocalTime: 2015-05-16 07:51:39.322
    # Categories: *:Verbose
    # CallStackOn: Yes
    # ComputerName: DAMAN-ANDREAS3
    # CRMVersion: 5.0.9690.4376

    [2015-05-16 07:51:39.322] Process:Microsoft.Crm.Application.Outlook.WebFormsHost |Organization:b3dd8e3a-9f16-4c08-8dd2-1bcf623eefe1 |Thread:    1 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Info |ReqId:  | Main.Host_Opened  ilOffset = 0x12
    at Main.Host_Opened(Object sender, EventArgs e)  ilOffset = 0x12
    at CommunicationObject.OnOpened()  ilOffset = 0x7A
    at ServiceHostBase.OnOpened()  ilOffset = 0x96
    at CommunicationObject.Open(TimeSpan timeout)  ilOffset = 0xCB
    at Main.InitializeService(String endPointName)  ilOffset = 0xE2
    at Main..ctor(String endPointName, Int32 authServerType)  ilOffset = 0xCF
    at Program.Main(String[] args)  ilOffset = 0xE8
    >Forms Process Isolation Host Opened
    [2015-05-16 07:51:39.463] Process:Microsoft.Crm.Application.Outlook.WebFormsHost |Organization:00000000-0000-0000-0000-000000000000 |Thread:    1 |Category: Shared |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId:  | Main..ctor  ilOffset = 0xE9
    at Main..ctor(String endPointName, Int32 authServerType)  ilOffset = 0xE9
    at Program.Main(String[] args)  ilOffset = 0xE8
    >WebFormsServer::Initialize - Setting up Auth State for Organization {B3DD8E3A-9F16-4C08-8DD2-1BCF623EEFE1} on Endpoint 52af17f3-81d4-43f4-afa3-f2f50156a9b1
    Saturday, May 16, 2015 5:57 AM
  • It seams that you have offline mode enable and CRM for Outlook can't go online again. Both machines are in the same domain or this is IFD installation?

    If you need quick dirty solution (and you don't care about offline data!!) - just remove organization from Outlook configuration wizard and add again.

    Sunday, May 17, 2015 11:34 AM