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Pick queue item to work on, check "Also remove item from queue(s)" - where did it go? RRS feed

  • Question

  • We recently upgraded from CRM 2011 to 2015.

    When users pick a queue item to work on, and check "Also remove item from Queue" - where does it go?  I cannot find a view that lists these items anywhere???

    Monday, January 19, 2015 11:15 AM

All replies

  • Hi This depends on, which entity is in the queue. If it is an opportunity it could be found in opportunities If it is an email it could be found in activities etc. If you upgraded from crm2013, where could you find it before update to crm2015? Hope it helps. Gr.peb
    • Proposed as answer by Pe.B Monday, January 19, 2015 7:46 PM
    Monday, January 19, 2015 7:46 PM