Hello,
Can you please explain the problem you are experiencing? We would like to offer you assistance but we need more information surrounding the Product Key. Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results. By clicking the link below, you will download the MGADT. Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard. Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:
http://go.microsoft.com/fwlink/?linkid=52012
Please tell us about the Certificate of Authenticity (COA) for your copy of Windows Vista.
1. What edition/version of Windows Vista is titled?
· Home Basic
· Home Premium
· Business
· Ultimate
2. Does it read "OEM Software" or "OEM Product" in black lettering?
3. Or, does it have the computer manufacturer's name in black lettering?
4. Please provide the customer scenario you are experiencing.
5. DO NOT post the Product Key.
Not sure what to look for, see this page to reference your COA:
http://www.microsoft.com/resources/howtotell/product.aspx?pID=b5c507e5-3522-40de-a2f4-97d82b39cc47&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en
NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.
Thank you,
Stephen Holm, MS
WGA Forum Manager
Stephen Holm
