Prometric refund not paid after cancelling an exam and my visa card has already been charged USD15 for the cancellation fee ! RRS feed

  • Question

  • Below is the email i sent to them, but no one is saying anything up to now or any explanation on when i should be receiving my refund.


    In regards to the above subject field and below cancellation details for an exam 070-681 -  TS: Windows 7 and Office 2010, Deploying.

    I have cancelled for the exam and my visa card has been charged for the cancellation fee of USD 15, but i have not received the refund as yet.

    Please do the needful so that i can book for another exam as soon as possible.

    Your urgency in this matter will be highly appreciated !



    ----- Forwarded Message -----
    From: @prometric.com" <@prometric.com>
    Sent: Monday, August 25, 2014 1:08 PM
    Subject: Prometric Exam Information (Z29LON501E)

    Dear SALIM,
    Thank you for cancelling your exam with Prometric, a leading worldwide provider of comprehensive technology-based testing and assessment services. Your cancellation request has been received and confirmed.
    Included within this e-mail is your official appointment summary. Please retain this information for your records.
    Included below are answers to frequently asked questions. Please do not reply to this e-mail. For additional assistance, you may visit our website at

    Appointment Summary

    Order Confirmation Number/Document Number: Z29LON501E
    Candidate's Name: SALIM MOHAMED
    Candidate Address: 77852
    NAIROBI, KE-300 00610 Kenya
    Candidate Company:
    Candidate Primary Phone:
    Candidate Email Address: @yahoo.com
    Exam Details:
    Program Name: Microsoft (070, 071, 074, MBx)
    Exam Name/Description: TS: Windows 7 and Office 2010, Deploying
    Exam Number: 070681
    Exam Language: U.S. ENGLISH
    Appointment Date:
    Appointment Time:
    Appointment Duration (HH:MM): 4:00
    Please note that the appointment duration may include an exam tutorial and client survey.
    Test Site Code: KN7H
    Test Site Address: 57666,00200,1st Floor, Fedha Plaza,
    MPAKA Road Junction, Westlands,
    Nairobi, 00200 Kenya
    Test Site Phone: 0203744720/
    Payment Details:
    Exam Price/Currency: 80.00 USD
    Discount (if any): 0.00 USD
    VAT/GST/Sales Tax: 0.00
    Date of Payment/Tax Point: 24 AUG 2014
    Total Amount Paid/Currency: -80.00 USD
    Payment Type: VISA
    Cancellation Fee(if any): 15.00 USD
    Reschedule Fees (if any):
    Payment Date Amount Paid

    Frequently Asked Questions

    How will I obtain a refund?
    If your credit card has already been charged and you are eligible for a refund, you will receive a refund along with a charge for any applicable fees. If a voucher was used, your same voucher number will be reactivated.
    How can I Check my Appointment Status?
    If you would like to review the status of your appointment, please visit. Choose "Candidate History" then login using your e-mail address and password.
    What if I forget my Prometric Internet password?
    If you forget your Prometric Internet password click on the following link
    You will be asked to enter your e-mail address or user name, then a new password will be mailed to you at the email address you have on file with Prometric.
    How do I update my candidate profile?
    Please take a moment and confirm that your personal information listed above is accurate, as this is how your name will appear on any certificate earned and the address to which all certificates and communication will be sent. To ensure proper delivery of your exam and all certification materials, Prometric must have accurate and current information. If any information needs to be updated, please visit  choose "Update Personal Information", then login using your e-mail address and password.
    Please note: This address reflects your permanent, home address. To ensure delivery of official correspondence and certification material, you may also provide name and address information in your country's official language.
    Can I contact Prometric with specific questions?
    If you have taken your test, plan to take a test with Prometric, or have any other concerns, please follow the appropriate links below to help solve your issues:

    Tuesday, August 26, 2014 9:47 AM


  • Hi,

    On this forum we cannot solve issues with Prometric. You will need to solve this issue with them.

    This forum is not monitored by Microsoft Staff, all answers come from community helpers.

    You can try the MS Born to Learn blog, that blog is hosted and monitored by Microsoft staff.

    When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer

    Danny van Dam

    Tuesday, August 26, 2014 10:07 AM