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diagnostic report RRS feed

  • Question

  • Did I do it right? Please examine.

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-34YRY-YPDRK-BK2WY
    Windows Product Key Hash: Hbdv0KNjzoYjjS8UtVNL0Jh7Mw0=
    Windows Product ID: 55274-640-6842404-23300
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {4F431FFC-788A-497C-8563-CCF136D5AE55}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_B4D0AA8B-470-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4F431FFC-788A-497C-8563-CCF136D5AE55}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BK2WY</PKey><PID>55274-640-6842404-23300</PID><PIDType>1</PIDType><SID>S-1-5-21-1417001333-73586283-839522115</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DG965RY_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>MQ96510J.86A.1612.2006.1227.1513</Version><SMBIOSVersion major="2" minor="4"/><Date>20061227000000.000000+000</Date></BIOS><HWID>25C138970184CE7B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SE Asia Standard Time(GMT+07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Tuesday, February 12, 2008 10:13 PM

Answers

  • Hey Sphynxzak

     

    Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue.  Unfortunately, the product key used to install Windows XP is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

       If you want to keep Windows XP Pro installed on the computer, then your best option is to participate in the Genuine Windows Offer and purchase a WGA Kit for $149 USD.  You will be emailed a Product Key that can be used immediately for your currently non- genuine installation of XP Pro, and then about 2-3 weeks later you will receive a genuine Microsoft Windows XP Pro full retail CD and COA, which you can use to do a clean installation (recommended).

    Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

        First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer and/or the Office Suite and let them know it is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Reporting piracy will assist in stopping unscrupulous business practices.  Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:

    http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance. 

     
     
    Take care,
     
    Stephen Holm
    WGA Forum Volunteer
    Monday, March 31, 2008 5:08 AM

All replies

  • Model6,

     

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with an Invalid Licensing Key (VLK) (Line 2).  Invalid VLKs are blocked by Microsoft because they are not authentic Product Keys, rather, they have been generated by an unauthorized "Key Genertaor" program.

     

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for XP are Upgrade Licenses ONLY and can never be used as the original license on a new computer.

     

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

     

    Next, look on the computer or in the materials that came with your computer or the Windows XP package you purchased at retail to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or another edition of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key on the CoA.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    Wednesday, February 13, 2008 2:46 AM
  • On the COA you asked for it said:

     

    Windows XP Professional 1-2 CPU

    OEM Software

     

    3. There's nothing about computer manufacturer's name in black.

        I used to buy IBM Thinkpad from California, I look at the COA from Windows Office Small Business,

        it has IBM in black lettering. They didn't even give me a XP cd. They said it was in your harddisk and told me

        to use product recovery program. But what if the harddisk no longer works? And that XP in Thinkpad, I can never

        activate or download anything from Microsoft. This time it happened again. I bought computer parts and assembled 

        a PC on my own. I bought this Windows XP from Thailand. I paid the full price for this OEM. Now, will I ever be able to

        activate this OEM or download from Microsoft?

       

        I reckoned that the Office CD I got from buying a Thinkpad will never be activated on this computer also, right?

        To tell you the truth I can't even activate it on Thinkpad. I worked abroad and IBM Thailand said contact where you

        bought it. The way they said provoked crime. Why the hell they built a building and tagged it IBM and told me

        to go back to California.

        It has number of usage left and countdowned everytime I opened it. You see, I paid for $3600 for that Thinkpad, 

        see what I got. 

        

    You said it should not be sold to individual customers but the retailers said they only have these kind of products

    available. No box just book. They said they don't sell box because it's expensive and consumers will ignore it and

    go for counterfeit products. I hate counterfeit product and try to avoid problems that come with it, incomplete crack

    or whatsoever. I thought to buy OEM and activate it once is ok because I don't change any computer parts except

    graphic card, I even bought an ATI HD3870 to go with it so I don't have to change a graphic card for a while. But I can never activate it.

     

    I asked Microsoft Thailand to check the product key, She said it is for tablet PC.

     

    If you don't mind please help me with this error message:

     

    A debugger has been detected

    Unload the debugger and try again

     

    I got this when try to play a PC game, Grand Theft Auto 3, this game is also genuine, I bought it from New York

    many years ago. I went to an acquaintance's home. She got genuine Windows Vista Ultimate. This game works

    with her system and my graphic card, but change it to her Windows XP, it has the same error. I even want to

    buy Vista but she said, don't buy it, you can no longer force vsync from driver. I thought, with xp and adobe flash player,

    I still see the tearing of image everytime I watch youtube or dailymotion. Even vsync always on from driver.

    Do you think the problem comes from adobe flash player itself?

    Wednesday, February 13, 2008 11:17 AM
  • Model6,

     

    From your response I understand that you purchased what you thought was a legitimate OEM license kit from a retailer in Thailand and installed it on your self-built computer.  Unfortuntately, the OEM license kit you purchased turned out to be non-Genuine.

     

    Please tell us the following info:

    1.  When you purchased the OEM license kit, did you receive a thin booklet (green if XP Home, blue if XP Pro) and did you receive a copper colored hologrammed XP installation CD?  You already told us that you received a Certificate of Authenticity (CoA).

     

    2.  If you received a copper colored hologrammed CD, please insert it into the computer, then navigate to the \i386 folder on the CD, then find the setupp.ini file, which is a small text file with a few lines of text in two sections.  Please post the second section of text.

     

    3.  Look VERY closely at the CD itself.  Is the hologram embedded within the plastic of the CD or is it a very thin label affixed to the top surface of the CD?

     

    4.  Look on the Certificate of Authenticity you received.  Do the last three groups of characters on the CoA match these characters?  34YRY-YPDRK-BK2WY

     

    Wednesday, February 13, 2008 4:34 PM
  • 1. I got the blue booklet and a coppercolored CD in a paper pack that sticks to the booklet, the CoA sticks on the plastic 

        that covers the booklet and the CD pack.

     

    2. Sorry, I copied them all.

        [Pid]
        ExtraData=796674736977656D7A622E385892A4
        Pid=55274270

     

    3. I'm not sure. I scratch it softly with my nail, I can feel that the coppercolored hologram does swell a little, it's not plain.

        But I can not scratch it out, unlike when you scratch a sticker out.

        I noticed the edge of the coppercolored circle is not really round. The circumference is

        curve-in (I don't know how to explain, it makes the circle has less area).

     

    4. They match. They are the same.

    Wednesday, February 13, 2008 6:23 PM
  • Model6,

     

    Please be advised that only the Microsoft-contracted cryptography laboratory is authorized to make a final offficial determination as to whether a CD is a "hi-quality" counterfeit.

     

    Having written that, based on your answers, I think you should submit your materials to Microsoft as hi-quality counterfeits.  If they are indeed judged to be hi-quality counterfeits, Microsoft's policy is to replace the counterfeit with a Genuine copy of and license for XP, in your case XP Pro.

     

    Your situation has many characteristics of hi-quality counterfeits:

     

    1.  The Product Key is printed on the genuine-looking CoA, but is identified as an Invalid (KeyGen) Product Key by WGA.

     

    2.  Your CD is supposed to be an OEM CD, but it has Volume Licensing bits, as identified by the Pid=55274270 value.  "270" indicates volume licensing.  A real OEM CD has "OEM" where the "270" is in the PID value.

     

    3.  The Genuine hologrammed CD has the hologram embedded within the plastic of the CD, it is NOT supposed to be a label on top of the CD.

     

     

    Restart your computer in order to be presented with the WGA notice regarding being a victim of software counterfeiting.  Click on the prompts and follow the prompts to submit a hi-quality counterfeit report, part of which will be to help identify the person or business that sold the counterfeits to you.  You will be contacted and told where to send the materials.  It will take 4-6 weeks for them to evaluate the materials and if they are hi-quality counterfeits you will get Genuine materials from Microsoft.

    Wednesday, February 13, 2008 9:43 PM
  • 1. How do I get WGA notice? Do I need to run any program to get it? I don't understand how to get it. I have only

        MGADiag.

     

    2. Your 2nd reply, can it confirm that this is indeed a counterfeit?

     

    3. If it is a counterfeit, apart from not being able to pass validation, will it damage my hardware, one way or the other?

        And is there any other differences between running counterfeit and genuine, for example, run applications such as

        maya or visual ccc or pc games?

     

    4. Do you really think Microsoft Thailand will replace it with genuine one? They might take it for 6 weeks and makes

        us contact them again and again due to their delay, For God only knows what their reason is.

        They might even said we  don't have a genuine one in stock,

        we distribute them all to retailers, and you have to wait for 1 month or more for us to order it abroad.

     

    update: I just called Microsoft. A girl on the phone, she said you have to pay us because it's OEM. And tell

                me to send a check. Yes, right. I know it's your policy, It's not a box. Then why don't you sell a box.

                She told me the name of some shops and their phone number. I called those shops and they said we don't have 

                box XP, we have box Vista, ultimate and home premium, some have business. My femal acquaintance suffers

                from Vista because how it did to vsync from driver. She can only wait. Maybe Vista SP1 doesn't even fix this  

                vsync problem.

                I can go to this process on and on forever just to ask if any shop has box XP.

                And do you think a customer will be stupid enough to buy a new one, knowing that what he has, right now, 

                tends to be a counterfeit product.  

     

    I'm sorry why I told you this. It's such a bad experience I face when buying products. Why everything is so defect.

    Thursday, February 14, 2008 12:21 PM
  • Model6,

     

    I assumed that you had the WGA programs installed on your computer, but another look at the mgadiag output shows that you do not.  You can get the two WGA programs automatically by visiting Windows Update.

     

    Or, you can get the WGA Validation Utility by visiting www.microsoft.com/genuine and clicking on the Validate Windows button in the upper right.

     

    Then you can download the WGA Notifications Utility directly here:  http://go.microsoft.com/fwlink/?linkid=69498

     

    As I posted before, only the Microsoft people can positively judge your materials as counterfeit.  IMO, based on what you have written about your materials, they do have the characteristics of counterfeit materials, which is why I suggeted that you submit the report.

     

    Microsoft research shows that a little less than about half of the counterfeit CDs that it gathers have additional non-Microsoft programs embedded within the contents of the CD.  If you consider that the hi-quality counterfeit CDs are produced by a sophisticated criminal enterprise, one can only speculate that these extra programs are designed to benefit the criminals and not you.  These programs could be gathering personal information or could be used to hijack your computer as a participant in a botnet:  http://en.wikipedia.org/wiki/Botnet

     

    If you contact Microsoft thru normal support channels, they indeed will want to charge you for general support since an OEM license for XP is supposed to be supported by the computer manufacturer and not Microsoft.  If you need special support for WGA, you can get no-charge WGA support at this link:  https://support.microsoft.com/oas/default.aspx?gprid=9860

     

    I would strongly suggest that you install the two WGA programs as I mentioned above, then follow the prompts within the WGA Notifications Utility to submit a report and claim regarding hi-quality counterfeits.  I think that it is a centralized system that will bypass the local Microsoft support channels in Thailand and may get you your replacement XP more quickly.

    Thursday, February 14, 2008 4:16 PM
  • Dan, Can I talk to you privately. It's about police affair with that shop where I bought this OS.

    Can you leave me your email?

     

    Friday, February 15, 2008 10:52 AM
  • Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-PD6B3-FDJ4G-RGV8B
    Windows Product Key Hash: hUNsDeD8N6okAVKRtW/2341EKZg=
    Windows Product ID: 55274-644-1747603-23123
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {A0E3192F-857B-418A-86F8-D82B3A941308}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A0E3192F-857B-418A-86F8-D82B3A941308}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RGV8B</PKey><PID>55274-644-1747603-23123</PID><PIDType>1</PIDType><SID>S-1-5-21-1004336348-1580818891-839522115</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D865GVHZ</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BF86510A.86A.0075.P24.0503071605</Version><SMBIOSVersion major="2" minor="3"/><Date>20050307000000.000000+000</Date></BIOS><HWID>D3EC3BE70184805D</HWID><UserLCID>3801</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Arabian Standard Time(GMT+04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57848</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, March 25, 2008 9:32 AM
  • Hey Sphynxzak

     

    Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue.  Unfortunately, the product key used to install Windows XP is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

       If you want to keep Windows XP Pro installed on the computer, then your best option is to participate in the Genuine Windows Offer and purchase a WGA Kit for $149 USD.  You will be emailed a Product Key that can be used immediately for your currently non- genuine installation of XP Pro, and then about 2-3 weeks later you will receive a genuine Microsoft Windows XP Pro full retail CD and COA, which you can use to do a clean installation (recommended).

    Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

        First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer and/or the Office Suite and let them know it is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Reporting piracy will assist in stopping unscrupulous business practices.  Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:

    http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance. 

     
     
    Take care,
     
    Stephen Holm
    WGA Forum Volunteer
    Monday, March 31, 2008 5:08 AM