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CTI Integration with CRM 4.0 RRS feed

  • Question

  • Hi Experts,

    Can we integrate Telephone with CRM without the Thirdparty like Linkpoint 360?  I want to pull the Contact record information from Phone to CRM.  Check if the Contact Exist in CRM, IF yes, popup the contacts.  If No, then popup  a new contact form.

    Friday, March 19, 2010 9:47 PM

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