Sign in
Microsoft.com
 
Microsoft
 
 
 

none
Keyboard/Touchpad stopped working after sleep mode/lid down on Surface Laptop 4. RRS feed

 , 
 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    we are having this problem in our company , the keyboard/touchpad stop working on Surface devices. (Surface book 2 and Surface laptop 4)

    on Surface book 2, the keyboard/tocuhpad stopped working afer upgrading to the latest Windows 11 Version 22H2 , the only solution was deleting the update and restoring the late version.

    on Surface Laptop 4 , the Keyboard/Touchpad stopped working many times after waking the device from sleep mode/ Lid off and the only solution i found is to make a Hard reset.

    I think it has something to do with Energy-Safe .

    I need a solution that ends the problem.

    Best Regards

    Thursday, April 6, 2023 10:30 AM
    |

All replies

  • Question
    Sign in to vote
    1
    Sign in to vote

    Hello,,

    You may try to change this value in regedit instead of gui as you mention its missing on your version:

    Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\USB\AutomaticSurpriseRemoval]
"AttemptRecoveryFromUsbPowerDrain"=dword:00000000
    please refer to this article:
    Turn On or Off USB Battery Saver in Windows 11 Tutorial | Windows 11 Forum (elevenforum.com)

    Если Вам помог чей-либо ответ, пожалуйста, не забывайте жать на кнопку "Предложить как ответ" или "Проголосовать за полезное сообщение" Мнения, высказанные здесь, являются отражение моих личных взглядов, а не позиции корпорации Microsoft. Вся информация предоставляется "как есть" без каких-либо гарантий.

    Thursday, April 13, 2023 9:00 AM
    |
  • Question
    Sign in to vote
    1
    Sign in to vote

    Hello,

    It seems like you are facing issues with the keyboard and touchpad on your Surface devices after waking them from sleep mode or opening the lid. This could potentially be due to power management settings or drivers.

    Here are some steps you can try to resolve the issue:

    1. Update drivers: Go to Device Manager and check for any updates for the keyboard and touchpad drivers. If there are any available, install them and see if the issue is resolved.

    2. Disable Fast Startup: Fast Startup is a power management feature in Windows that could potentially cause issues with waking from sleep mode. Try disabling this feature to see if it resolves the issue. To do this, go to Control Panel > Power Options > Choose what the power buttons do > Change settings that are currently unavailable > Uncheck "Turn on fast startup".

    3. Reset power management settings: Resetting the power management settings to their default values can also help resolve issues with waking from sleep mode. To do this, open Command Prompt as an administrator and type "powercfg -restoredefaultschemes" (without quotes) and press Enter.

    4. Disable selective suspend: Selective suspend is another power management feature that could potentially cause issues with waking from sleep mode. To disable this feature, go to Device Manager > Universal Serial Bus controllers > USB Root Hub > Properties > Power Management > Uncheck "Allow the computer to turn off this device to save power".

    Hopefully, one of these steps will help resolve the issue you are facing with the keyboard and touchpad on your Surface devices.

    Wednesday, April 19, 2023 6:04 AM
    |
  • Question
    Sign in to vote
    2
    Sign in to vote
    I'm sorry to hear that you are experiencing issues with the keyboard/touchpad on your Surface devices. It sounds like you have already tried a few solutions, but the problem is still persisting. Based on what you have described, it's possible that there may be an issue with the power settings on your devices.

    One thing you could try is adjusting the power settings to see if that helps. You might also try updating the drivers for the keyboard/touchpad, as this can sometimes help resolve issues like this.


    If none of these solutions work, it may be worth reaching out to Microsoft support for further assistance. They may be able to provide more specific guidance based on the exact issue you are experiencing.

    I hope this helps, and I wish you the best of luck in resolving this issue!
    Wednesday, May 10, 2023 7:28 AM
    |
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hey everyone, 

    thank you all very much for your replies, I've tried the solutions you've suggested, unfortunalty nothing worked. 

    the last option in my mind is to perform a new Windows 11 installation , but to be honest, after all the tries and articles about similar problem i read in internet, i am not very enthusiastic, the problem seems like it appeared back in Windows 10 with surface hardwares and remained without a final solution. 

    only Hard reset works: pressing the power button until the device restarts (about 20 seconds). 

    Best Regards

    • Edited by elsike101 Tuesday, May 23, 2023 3:02 PM
    Tuesday, May 23, 2023 3:02 PM
    |