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After Phone Validation I am locked out of the Computer!!! RRS feed

  • Question

  • Started a new job and found a couple of systems that had genuine sw issues. Got those taken care of however just found one more machine yesterday, when I tried to fix the key issue I ran into problems and had to call to validate.

     

    Actually had to talk to a real person but got the huge verification hash issue sorted and typed in.

     

    Rebooted system.

     

    As soon as I enter Username and password I get the "This copy must be validated to log on" message,

     

    Click OK,

     

    It checks and say's "This copy is valid hit OK to continue."

     

    Hit OK and end up back at the log on screen.

     

    Repeat as often as you like with any log in parameters you want.

     

    How do I fix this.......

     

    Help, Please

    Friday, March 28, 2008 6:07 PM

Answers

  • Hey Grommit,

     

    We request all users initially run the Genuine Diagnostics tool to try and identify the problem you may be experiencing.  Did you receive any error codes and/or statements whatsoever indicating a failed validation?  Please try validating windows again by visiting the following location:  http://www.microsoft.com/genuine next click on the "Validate Windows" button in the upper right corner.  What happens?  The genuine site can also provide you with valuable information so please take time and review the documents.  Another site for helping customers identify genuine vs. non-genuine software is located here:  http://www.microsoft.com/resources/howtotell/

     

    Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This would assist us immensely so we may analyze possible causes for a failed validation.  Next we will begin formulating a resolution for what may be causing the problem.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Take care :-)

     

     

    Stephen Holm

    WGA Forum Volunteer

     

    Sunday, March 30, 2008 4:56 AM