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    I have had this copy of Windows XP professional for several years. It is an upgrade retail copy of the software. I have successfully installed it on previous computers but on trying to install it on my latest machine I received an unauthorised product key message and the system refused attempts to re enter the numbers for validation. 

    I know it is a genuine and valid copy. Seems the act of re installing has caused the problem. How do I get it authorised?

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Not Activated

    Validation Code: 1

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-RW22M-2Y2GP-7WT77

    Windows Product Key Hash: IhgPICgs/fgxckTSrNCHFiIVnws=

    Windows Product ID: 55276-013-7258303-22875

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {08CEE324-A01A-4095-BD58-10DDCE85C363}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    Windows XP Notifications Data-->

    Cached Result: 1

    File Exists: Yes

    Version: 1.9.40.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: C:\Documents and Settings\Greg\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{08CEE324-A01A-4095-BD58-10DDCE85C363}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7WT77</PKey><PID>55276-013-7258303-22875</PID><PIDType>5</PIDType><SID>S-1-5-21-1078081533-1960408961-1606980848</SID><SYSTEM><Manufacturer>GBT___</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F7</Version><SMBIOSVersion major="2" minor="3"/><Date>20060406000000.000000+000</Date></BIOS><HWID>55AE36570184E07C</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Licensing Data-->

    N/A

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    N/A

     

    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: 12A5B:MPC Computers|14190:SYNNEX TECHNOLOGY INTERNATIONAL CORP|14190:SYNNEX TECHNOLOGY INTERNATIONAL CORP|14190:SYNNEX TECHNOLOGY INTERNATIONAL CORP

    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

     

    OEM Activation 2.0 Data-->

    N/A

    Thanks

     

    Greg

    Sunday, August 1, 2010 6:48 AM

Answers

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    Hello Greg,

      This Key has been Blocked from Activation but Not from Validation.

      There is no reason given for the Block but since the key has been activated 55+ times, I suspect it was an Automatic Blocked applyed by the system due to the excessive activations.

    (Note: I have seached the internet and the key Does Not appear to be leaked)

      This is not a Validation related problem (since the key is not blocked from Validation) so the only thing I can suggest is try Activating by Phone again and see what they can do for you. (You may need to ask for a manager or supervisor).

    Sorry I couldn't be more help,

    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, August 4, 2010 7:54 PM
    Wednesday, August 4, 2010 7:52 PM

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    "Greg23Clark" wrote in message news:ae4ac2da-00db-415e-9300-d71c6e923a45...

    I have had this copy of Windows XP professional for several years. It is an upgrade retail copy of the software. I have successfully installed it on previous computers but on trying to install it on my latest machine I received an unauthorised product key message and the system refused attempts to re enter the numbers for validation. 

    I know it is a genuine and valid copy. Seems the act of re installing has caused the problem. How do I get it authorised?

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Not Activated

    Validation Code: 1

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-RW22M-2Y2GP-7WT77

    Windows Product Key Hash: IhgPICgs/fgxckTSrNCHFiIVnws=

    Windows Product ID: 55276-013-7258303-22875

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 5.1.2600.2.00010100.3.0.pro


    From the PID, it looks like this is a valid upgrade copy - did you use the 'correct' upgrade procedures to install it, or did you do a clean install? (It's so long since I did one, I can't even remember whether it's possible to do a totally clean install with XP Pro upgrade media!....)
     
    The only other thing I can think of is that you now have to activate by phone (which happens after a Key has been used a few times) - which shouldn't be a problem, but if it rejects the activation, phone back and do not answer the request for a service number (or key 0) - this should force an operator to respond, and they can deal with your problem.
     
    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, August 1, 2010 12:53 PM
    Moderator
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    Hi, Thanks for responding. I have gone along the phone route. In the past they asked a few questions and once satisfied they gave me the necessary codes to validate the software. This time they simply say it is coming up as unauthorised and refer me to a website that will allegedly help me. Sadly all it does is tell me to get my software activated before it can assess whether it is a legitimate copy of windows.. 

    I went back to the phone but drew a blank... 

    Any further ideas ?

     

    Thanks

     

    Greg

    Sunday, August 1, 2010 12:57 PM
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    "Greg23Clark" wrote in message news:ad44216b-c544-44b4-84e2-d8d1234e7f86...

    Hi, Thanks for responding. I have gone along the phone route. In the past they asked a few questions and once satisfied they gave me the necessary codes to validate the software. This time they simply say it is coming up as unauthorised and refer me to a website that will allegedly help me. Sadly all it does is tell me to get my software activated before it can assess whether it is a legitimate copy of windows.. 

    I went back to the phone but drew a blank... 

    Any further ideas ?

     

    Thanks

     

    Greg


    Not a clue, I'm afraid.  :(
     
    Darin Smith, the Forum Owner, will be back tomorrow (Monday, Redmond time), and will be able to read more into the report than me - and may be able to discover what the status of the key is through his tools, or through 'channels'.
    Wait for him - or one of the other forum answerers with more experience than I - and see what he can suggest.
    Good Luck!
     
     
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, August 1, 2010 1:04 PM
    Moderator
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    Hello Greg23Clark,

    Assuming that you have fully installed the product and when attempting to activate you are being informed that the product key is showing as unauthorized, aand getting this from both the automated system and a live activation representative.

    As Noel posted, our man Darin of Microsoft will be able to research the Details of the product key and if we're lucky he'll be able to share some details as to why it has become unauthorized.

    There have been a few situations where a legitimate product key holder has been locked out of the use of their Windows software because their previously legitimate product key, thru no fault of their own, was compromised, copied, or somehow it was duped by one of those KeyGens.  After which the key was abused, got onto the Microsoft radar screen as an abused key and was subsequently blocked.

    In these cases the original legitimate key holders have been asked by the Microsoft staff here to take digital pictures or photocopies of their retail materials to include the all-important Certificate of Authenticity (CoA) which proves they are the original key holder, send them into Microsoft for verification, and then they have been given a new Genuine product key.

    Assuming such steps are warranted in your case, that may be how this will play out.

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Sunday, August 1, 2010 1:15 PM
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    Hi,

    Thanks for the info and thanks in advance for any further insight Darin may be able to give. 

    I have had no trouble validating this software in the past.. it seems Microsoft have had a change of heart or process that has led to my difficulties.

    Thanks again

     

    Greg

     

    Monday, August 2, 2010 6:25 PM
  • Question
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    Hello Greg,

      This Key has been Blocked from Activation but Not from Validation.

      There is no reason given for the Block but since the key has been activated 55+ times, I suspect it was an Automatic Blocked applyed by the system due to the excessive activations.

    (Note: I have seached the internet and the key Does Not appear to be leaked)

      This is not a Validation related problem (since the key is not blocked from Validation) so the only thing I can suggest is try Activating by Phone again and see what they can do for you. (You may need to ask for a manager or supervisor).

    Sorry I couldn't be more help,

    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, August 4, 2010 7:54 PM
    Wednesday, August 4, 2010 7:52 PM