I bought win xp pro online Genuine gone but now popup again why ?

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  Hi Chocolade,

  In order to recieve the best support, we request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

  Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.

  Step 2 is tell us about the COA. Tell us:
  1. What edition of Windows XP is it for, Home, Pro, or Media Center?
  2. Does it read "OEM Software" or "OEM Product" in black lettering?
  3. Or, does it have the computer manufacturer's name in black lettering?
  4. DO NOT post the Product Key.

  Thank you,
  Darin Smith
  WGA Forum Program Manager

  --------------------------------------------------------

  All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
  --------------------------------------------------------

  Friday, March 9, 2007 2:01 AM
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  Hi just ran the diganos util and i got this msg :

   

  Diagnostic Report (1.7.0012.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Blocked PID
  Detailed Status: N/A
  Windows Product Key:
  Windows Product Key Hash: ZVS6p7GYFeQJVWOBQsElZaYJZxg=
  Windows Product ID: 55274-083-2786982-22465
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 5.1.2600.2.00010100.2.0.pro
  ID: {599654DE-F537-4A6E-9EB5-1BC348082530}
  Is Admin: Yes
  AutoDial: No
  Registry: 0x0
  WGA Version: Registered, 1.7.17.0
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic:
  Resolution Status: N/A

  Notifications Data-->
  Cached Result: 11
  File Exists: Yes
  Version: 1.7.17.0
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft

  OGA Data-->
  Office Status: 114 Blocked VLK 2
  OGA Version: Failed to retrieve file version. - 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: FCEE394C-3178-80070002

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

   

   

  What i have is : Windows xp pro version 2002 service pack 2 .

  About the oem how or where do i check it ? Cuz im not using the original cd i got in the air-mail from Microsoft .

   

   

   

  Friday, March 9, 2007 2:58 AM
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  I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Office ands the operating system  why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and version of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

      

  This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Office and the operating system is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.
   
   First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer and let them know MS Office is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Please print a copy of the diagnostic report so you may show them proof for the Blocked VLK statuses.  In any case, please uninstall the non-genuine installation to alleviate any complications which may arise from the non-genuine status of your software.
   
  I am sorry to hear about your situation. Please don't hesitate re-posting if you need further assistance.
   
   
  Thank you
  Stephen Holm
  WGA and OGA Forum Manager

  Wednesday, June 13, 2007 12:34 AM