locked
DWM Fails With Genuine Error But Windows is Genuine RRS feed

  • Question

  • Hello,

    I appear to be having the same problem as reported in this thread:  http://social.microsoft.com/Forums/en-US/genuinevista/thread/fc1deb25-f33a-4443-a320-f016cde80c09/.  As a result I have lost my Windows Aero UI, although all other features of Vista are operating properly.  I should also note that this error occurred after installing SP1.

    I receive the following error in the event log for DWM:

    Log Name:      Application
    Source:        Desktop Window Manager
    Date:          09/26/2008 9:54:25 AM
    Event ID:      9022
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      StephenKo.blackbaud.com
    Description:
    The Desktop Window Manager did not start due to the Windows installation not being Genuine. Consult the user interface that was raised at login to determine how to correct this
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Desktop Window Manager" />
        <EventID Qualifiers="16384">9022</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2008-09-26T13:54:25.000Z" />
        <EventRecordID>48088</EventRecordID>
        <Channel>Application</Channel>
        <Computer>StephenKo.blackbaud.com</Computer>
        <Security />
      </System>
      <EventData>
      </EventData>
    </Event>

    However, running the Genuine Advantage Diagnostic tool reports that Windows is genuine:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-GM6QW-F87JV-C2PC4
    Windows Product Key Hash: BssE4cd+GnwQp5/N7EE3al/wcKE=
    Windows Product ID: 89576-OEM-7303942-70203
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010100.1.0.006
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {C7E3BE56-F916-4F4F-8986-15C98F463208}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

    Browser Data-->
    Proxy settings: 192.168.203.27:8080
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C7E3BE56-F916-4F4F-8986-15C98F463208}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C2PC4</PKey><PID>89576-OEM-7303942-70203</PID><PIDType>3</PIDType><SID>S-1-5-21-1214440339-1500820517-839522115</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D620                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20061218000000.000000+000</Date></BIOS><HWID>C60A0200018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>40D15BA49300500</Val><Hash>e5C8ngfNJYH6aFEFpVPnFw5tjr0=</Hash><Pid>72077-640-6444917-55960</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>40D15BA49300500</Val><Hash>e5C8ngfNJYH6aFEFpVPnFw5tjr0=</Hash><Pid>72085-640-6444917-55762</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>20DCF31A4938EBA</Val><Hash>jXhWNvhDYniyE/K5uhA8T9D7hSw=</Hash><Pid>89388-861-4478991-65489</Pid><PidType>8</PidType></Product></Products><Applications><App Id="3B" Version="11" Result="100"/><App Id="51" Version="11" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    How do I resolve this error?

    Thank you,
    Stephen




    Friday, September 26, 2008 2:43 PM

Answers

  • Take care :-). 



    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Friday, September 26, 2008 5:42 PM
    Friday, September 26, 2008 5:40 PM

All replies