locked
Windows 7 Build 7600 This Copy of Windows is not Genuine RRS feed

  • Question

  • Hello,

    I have the above message in the bottom right of my screen. I have read another posting which suggests to me that I have not activated my product yet and that I have effectively been using a trial keyless installation since the purchase and initial boot of my PC 30 ish days ago (Packard Bell from PC World). I have also found that the product key in my current install does not match the one on the certificate on the side of my PC. Another posting suggests I should go to Computer Properties and 'Change Product Key' to correct it and activate the product properly. I have tried this but there doesn't appear to be a 'Change Product Key' option. Please advise.

    Monday, July 4, 2011 7:47 AM

Answers

  • "Affluenzic" wrote in message news:1979d8bf-5511-47b7-8654-220083dba3a7...

    Right. Since my last post I have done a full re-install, including Windows (an a million updates), Office, Norton, Money etc.

    To confrim for reference, it has not stolen any of my extra licences for Offics and Norton. It must recognise the PC as the same and therefore a reinstall.

    Seems to be working fine now and there isn't a message telling me the Windows package is dodgy.

    Have run the diag tool and it returns the below:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:

     


    Not sure if that looks any better to you Noel?

    Of note the Product Key above (the end bit anyway) does not match the product key on the sticker on my PC still.

    Do you think I back to square 1 prior to the 'non genuine windows message'? I am nervous that it will return the same message in another 20 days and I will have to do it again!

    The 'Windows activation' application works now.

    I have taken Mr Barnhorst's advice and created a back up. It's initially on a partition of the same drive (which I know isn't perfect) but I will get a stand alone drive to automatically back up to every night.

    Have to say Noel. You've been a huge help. Any advice welcome.

     

    It seems to be mostly OK - but you need to Validate the system at www.microsoft.com/genuine/validate before we can say with any certainty that it's OK

    There is a slight niggle - it seems that you've had to re-arm the system for some reason?
    That should not have happened with an OEM_SLP license.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Affluenzic Monday, July 4, 2011 7:11 PM
    Monday, July 4, 2011 6:59 PM
    Moderator

All replies

  • "Affluenzic" wrote in message news:ae5a8738-ca96-42c5-9b36-9e2faae1ebe3...

    Hello,

    I have the above message in the bottom right of my screen. I have read another posting which suggests to me that I have not activated my product yet and that I have effectively been using a trial keyless installation since the purchase and initial boot of my PC 30 ish days ago (Packard Bell from PC World). I have also found that the product key in my current install does not match the one on the certificate on the side of my PC. Another posting suggests I should go to Computer Properties and 'Change Product Key' to correct it and activate the product properly. I have tried this but there doesn't appear to be a 'Change Product Key' option. Please advise.


    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     - IN YOUR OWN THREAD, please

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, July 4, 2011 8:15 AM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {65B6B332-79FC-4760-9E15-D1FA031BD5BC}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{65B6B332-79FC-4760-9E15-D1FA031BD5BC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-4276488739-1488356567-2811450796</SID><SYSTEM><Manufacturer>Packard Bell</Manufacturer><Model>imedia S3810</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A4</Version><SMBIOSVersion major="2" minor="6"/><Date>20100819000000.000000+000</Date></BIOS><HWID>33B93607018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEAeqjCdKg3RLFgCoA5sFA+DXtoXF0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  APIC1043
      FACP   ACRSYS  FACP1043
      HPET   ACRSYS  OEMHPET
      MCFG   ACRSYS  OEMMCFG
      SLIC   ACRSYS  ACRPRDCT
      OEMB   ACRSYS  OEMB1043
      GSCI   ACRSYS  GMCHSCI
      AWMI   ACRSYS  OEMB1043
      SSDT   DpgPmm  CpuPm

     

    Monday, July 4, 2011 8:43 AM
  • "Affluenzic" wrote in message news:5147d190-3b31-4009-b31a-12fbde4c1402...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    Other data-->
    SYSTEM><Manufacturer>Packard Bell</Manufacturer><Model>imedia S3810</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A4</Version><SMBIOSVersion major="2" minor="6"/><Date>20100819000000.000000+000</Date></BIOS

     

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc

     

     


    Interesting combination of error messages here.
     
    The prime problem appears to be the tamper to the Software Protection Service - which is preventing it from running properly.
     
    Click on Start
    in the Search box, type
    SERVICES.MSC
    and hit the Enter key - accept the UAC prompt if you get one.
    Look in the console for the Software Protection service, right-click on it and select Properties.
    make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.
     
    Try starting the service now - do you get an error message? Does it start? does it almost immediately stop again?
    Post back with your results, and a new MGADiag report.
     
    If it doesn't start, then please do the following...
    Please open an Elevated (Administrator) Command Prompt window and use the following commands....
     
    net start sppsvc
    sc qc sppsvc
    sc queryex sppsvc
    sc qprivs sppsvc
    sc qsidtype sppsvc
    sc sdshow sppsvc
     
    copy and paste the results into your response, together  with the EXACT error message you get when you attempt to start the service from the Services control panel..

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, July 4, 2011 9:06 AM
    Moderator
  • Services were already as described so 'ok'd' it.

    Tried to start again and it returned the following straight away:

     

    'Windows could not start the Software Protection service on Local Computer. Error 2: The system cannot find the file specified.'

    New Diag report as below:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {65B6B332-79FC-4760-9E15-D1FA031BD5BC}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{65B6B332-79FC-4760-9E15-D1FA031BD5BC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-4276488739-1488356567-2811450796</SID><SYSTEM><Manufacturer>Packard Bell</Manufacturer><Model>imedia S3810</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A4</Version><SMBIOSVersion major="2" minor="6"/><Date>20100819000000.000000+000</Date></BIOS><HWID>33B93607018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEAeqjCdKg3RLFgCoA5sFA+DXtoXF0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  APIC1043
      FACP   ACRSYS  FACP1043
      HPET   ACRSYS  OEMHPET
      MCFG   ACRSYS  OEMMCFG
      SLIC   ACRSYS  ACRPRDCT
      OEMB   ACRSYS  OEMB1043
      GSCI   ACRSYS  GMCHSCI
      AWMI   ACRSYS  OEMB1043
      SSDT   DpgPmm  CpuPm

    How do I open an 'elevated command prompt' window please?

     

     

    Monday, July 4, 2011 9:33 AM
  • Found the command prompt and entered the messages requested. I have the response but how do I copy and paste this to the forum please.?Normal methods don't seem to work.

     

    Monday, July 4, 2011 9:38 AM
  • "Affluenzic" wrote in message news:f7b0a3c3-8af2-495c-8ad3-f8b06898386e...

    Found the command prompt and entered the messages requested. I have the response but how do I copy and paste this to the forum please.?Normal methods don't seem to work.

     


    Sorry  - should have said....
    click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, July 4, 2011 9:52 AM
    Moderator
  • "Affluenzic" wrote in message news:e10d3d5e-6553-4eb0-b252-cfb133c056e2...

    Services were already as described so 'ok'd' it.

    Tried to start again and it returned the following straight away:

     

    'Windows could not start the Software Protection service on Local Computer. Error 2: The system cannot find the file specified.'

     


    The System Error 2 is an odd one - it means that either the File (sppsvc.exe) doesn't exist, or that the references to it from elsewhere (usually in the registry) are broken in some way. Hopefully the output from the CMD commands will show the problem in more detail..
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, July 4, 2011 9:55 AM
    Moderator
  • Cheers. Here you go....

     

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Nick>
    C:\Users\Nick>net start sppsvc
    The Software Protection service is starting.
    The Software Protection service could not be started.

    A system error has occurred.

    System error 2 has occurred.

    The system cannot find the file specified.


    C:\Users\Nick>scqueryexsppsvc
    'scqueryexsppsvc' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Users\Nick>sc qc sppsvc
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START  (DELAYED)
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\sppsvc.exe
            LOAD_ORDER_GROUP   :
            TAG                : 0
            DISPLAY_NAME       : Software Protection
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : NT AUTHORITY\NetworkService

    C:\Users\Nick>sc queryex sppsvc

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : 2  (0x2)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    C:\Users\Nick>sc qprivs sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
            PRIVILEGES       : SeAuditPrivilege
                             : SeChangeNotifyPrivilege
                             : SeCreateGlobalPrivilege
                             : SeImpersonatePrivilege

    C:\Users\Nick>sc qsidtype sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
    SERVICE_SID_TYPE:  UNRESTRICTED

    C:\Users\Nick>sc sdshow sppsvc

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)

    C:\Users\Nick>

    C:\Users\Nick>

    C:\Users\Nick>

    C:\Users\Nick>

    C:\Users\Nick>

    Monday, July 4, 2011 9:58 AM
  • "Affluenzic" wrote in message news:d8ec319e-9a05-4f2b-a8f4-856564bde545...

    Cheers. Here you go....

     

    A system error has occurred.

    System error 2 has occurred.

    The system cannot find the file specified.


     

    C:\Users\Nick>sc queryex sppsvc

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : 2  (0x2)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    C:\Users\Nick>sc qprivs sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
            PRIVILEGES       : SeAuditPrivilege
                             : SeChangeNotifyPrivilege
                             : SeCreateGlobalPrivilege
                             : SeImpersonatePrivilege

    C:\Users\Nick>sc qsidtype sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
    SERVICE_SID_TYPE:  UNRESTRICTED

    C:\Users\Nick>sc sdshow sppsvc

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)

    C:\Users\Nick>

    C:\Users\Nick>

    C:\Users\Nick>

    C:\Users\Nick>

    C:\Users\Nick>

    Hmm - there seems to be a full set of security descriptors missing, but I notice that you've run the commands in a normal Command prompt window, rather than an Elevated one....
     
    Open an Elevated Command Prompt window - click on the Start button, and in the Search box, type CMD. wait for the system to find the one file, then right-click on that and select Run as Administrator. Accept the UAC prompt if you get one.
    Just run the
    SC SDSHOW SPPSVC
    command again, and post the results.
     
     
    Please also open Regedit, and navigate to the HKLM\System\CurrentControlSet\services branch. right-click on the SPPSVC folder, and select Export - save the file as SPPSVC.TXT (not the default .reg file) - then open the file and copy the contents to your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, July 4, 2011 10:30 AM
    Moderator
  • Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>SC SDSHOW SPPSVC

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW
    DWO;;;WD)

    C:\Windows\system32>

    JUST DOING THE OTHER BIT NOW

    Monday, July 4, 2011 10:34 AM
  • Couldn't find that in the path you specified. Everything on here begins HKEY? Anyhow, here's what I found.

    Key Name:          HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\sppsvc
    Class Name:        <NO CLASS>
    Last Write Time:   14/07/2009 - 05:49
    Value 0
      Name:            DisplayName
      Type:            REG_SZ
      Data:            @%SystemRoot%\system32\sppsvc.exe,-101

    Value 1
      Name:            ImagePath
      Type:            REG_EXPAND_SZ
      Data:            %SystemRoot%\system32\sppsvc.exe

    Value 2
      Name:            Description
      Type:            REG_SZ
      Data:            @%SystemRoot%\system32\sppsvc.exe,-100

    Value 3
      Name:            ObjectName
      Type:            REG_SZ
      Data:            NT AUTHORITY\NetworkService

    Value 4
      Name:            ErrorControl
      Type:            REG_DWORD
      Data:            0x1

    Value 5
      Name:            Start
      Type:            REG_DWORD
      Data:            0x2

    Value 6
      Name:            DelayedAutoStart
      Type:            REG_DWORD
      Data:            0x1

    Value 7
      Name:            Type
      Type:            REG_DWORD
      Data:            0x10

    Value 8
      Name:            DependOnService
      Type:            REG_MULTI_SZ
      Data:            RpcSs

    Value 9
      Name:            ServiceSidType
      Type:            REG_DWORD
      Data:            0x1

    Value 10
      Name:            RequiredPrivileges
      Type:            REG_MULTI_SZ
      Data:            SeAuditPrivilege
                       SeChangeNotifyPrivilege
                       SeCreateGlobalPrivilege
                       SeImpersonatePrivilege

    Value 11
      Name:            FailureActions
      Type:            REG_BINARY
      Data:           
    00000000   80 51 01 00 00 00 00 00 - 00 00 00 00 03 00 00 00  .Q..............
    00000010   14 00 00 00 01 00 00 00 - c0 d4 01 00 01 00 00 00  ........ÀÔ......
    00000020   e0 93 04 00 00 00 00 00 - 00 00 00 00              à...........


    Key Name:          HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\sppsvc\Security
    Class Name:        <NO CLASS>
    Last Write Time:   14/07/2009 - 05:49
    Value 0
      Name:            Security
      Type:            REG_BINARY
      Data:           
    00000000   01 00 14 80 a0 00 00 00 - ac 00 00 00 14 00 00 00  .... ...¬.......
    00000010   30 00 00 00 02 00 1c 00 - 01 00 00 00 02 80 14 00  0...............
    00000020   ff 01 0f 00 01 01 00 00 - 00 00 00 01 00 00 00 00  ÿ...............
    00000030   02 00 70 00 05 00 00 00 - 00 00 14 00 fd 01 02 00  ..p.........ý...
    00000040   01 01 00 00 00 00 00 05 - 12 00 00 00 00 00 18 00  ................
    00000050   ff 01 0f 00 01 02 00 00 - 00 00 00 05 20 00 00 00  ÿ........... ...
    00000060   20 02 00 00 00 00 14 00 - 9d 01 02 00 01 01 00 00   ...............
    00000070   00 00 00 05 04 00 00 00 - 00 00 14 00 9d 01 02 00  ................
    00000080   01 01 00 00 00 00 00 05 - 06 00 00 00 00 00 14 00  ................
    00000090   14 00 00 00 01 01 00 00 - 00 00 00 05 0b 00 00 00  ................
    000000a0   01 01 00 00 00 00 00 05 - 12 00 00 00 01 01 00 00  ................
    000000b0   00 00 00 05 12 00 00 00 -                          ........

    Monday, July 4, 2011 10:43 AM
  • In addition I have been on the blower to Packard Bell who didn't spend much time on it with me and said I should just restore to factory by doing a full reinstall. 'Agent 1271' said that the product key on the sticker on my PC should never be used or required as the manufacturer has already activated my preinstalled product.

    I can do this.....AGAIN....however I will need to reinstall Norton, Office et al. This willbe the third time I have had to do one of these for various reason, including internet connection issues following a windows update (advised by the ISP) and a total reboot failure following another windows update (advised by me). Any thoughts? I have 2 other PC's and never had a fault with them or any other PC in my past. It is new ground for me to have some many problems. Purchase date was 16th of last month!!

    In addition when I reinstall Norton or Office, does it take one of my three licenses for each?

     

    Monday, July 4, 2011 11:06 AM
  • Factory preinstalled copies of Windows do not require normal activation.  It comes activated and when you restore to factory condition you install a preactivated copy.  The product key embedded in a preinstalled copy cannot be used to activate manually.  That is why a different product key that can be used to activate manually is printed on the label affixed to the computer.  That product key (COA) can and should be used when something changes the BIOS in such a way that the preinstalled copy of Windows becomes invalid.

    After you do this restoration do yourself a favor and make an image copy of the hard drive so that you never have to start over again.  I use Acronis True Image Home to do this.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, July 4, 2011 12:57 PM
    Answerer
  • Cheers Colin. Appreciated.

    I'm going to see what Noel comes back with before I go for the reinstall. Shudder at the thought of having to do it all again! :-( Takes hours.

    Monday, July 4, 2011 1:09 PM
  • "Affluenzic" wrote in message news:1487d994-f32d-481b-921e-889c6789d0dd...

    In addition I have been on the blower to Packard Bell who didn't spend much time on it with me and said I should just restore to factory by doing a full reinstall. 'Agent 1271' said that the product key on the sticker on my PC should never be used or required as the manufacturer has already activated my preinstalled product.

    I can do this.....AGAIN....however I will need to reinstall Norton, Office et al. This willbe the third time I have had to do one of these for various reason, including internet connection issues following a windows update (advised by the ISP) and a total reboot failure following another windows update (advised by me). Any thoughts? I have 2 other PC's and never had a fault with them or any other PC in my past. It is new ground for me to have some many problems. Purchase date was 16th of last month!!

    In addition when I reinstall Norton or Office, does it take one of my three licenses for each?

     

    PB's answer (as with most manufacturers) to almost everything is a factory restore, which achieves very little except a frustrated user :)  - it does, however mean that they can chalk up the call as another problem solved!
    Certainly in the case of Office, a reinstall would not use up one of the licenses, although you may have to activate by phone. I don't think it does for Norton either - but I'm  not 100% sure.
     
     
    I can see no problem with your registry export - but there does seem to be an anomaly in the SDSHOW output.
     
    First please make a new System Restore point, and reboot.
    then in an Elevated Command Prompt copy and paste the following command (note that it should all be in one line, although it may wrap here, and will certainly wrap in the command prompt window)
     
    SC SDSET  D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCLCSWRPWPDTLOCRRC;;;S-1-5-80-123231216-2592883651-3715271367-3753151631-4175906628)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;IU)(A;;CCLCSWLOCRRC;;;SU)(A;;CR;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
     
    If you have problems getting it all into the prompt, then copy it to a notepad file, switch off wrapping, and get it right there, before copy/pasting it to the command prompt.

     

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, July 4, 2011 5:47 PM
    Moderator
  • "Affluenzic" wrote in message news:22815894-dc91-4302-8560-b42c6ef6c0e8...

    Cheers Colin. Appreciated.

    I'm going to see what Noel comes back with before I go for the reinstall. Shudder at the thought of having to do it all again! :-( Takes hours.


    (Hours???? - more like DAYS!)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, July 4, 2011 6:02 PM
    Moderator
  • Right. Since my last post I have done a full re-install, including Windows (an a million updates), Office, Norton, Money etc.

    To confrim for reference, it has not stolen any of my extra licences for Offics and Norton. It must recognise the PC as the same and therefore a reinstall.

    Seems to be working fine now and there isn't a message telling me the Windows package is dodgy.

    Have run the diag tool and it returns the below:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {67AA666D-E3EF-4AC5-B7B5-357E7D643A3E}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{67AA666D-E3EF-4AC5-B7B5-357E7D643A3E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3159900836-635362084-2474882225</SID><SYSTEM><Manufacturer>Packard Bell</Manufacturer><Model>imedia S3810</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A4</Version><SMBIOSVersion major="2" minor="6"/><Date>20100819000000.000000+000</Date></BIOS><HWID>33B93607018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7600.0000-2372010
    Installation ID: 022160528853628420476025611163995511787232431475708632
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 04/07/2011 19:44:40

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEAeqjCdKg3RLFgCoA5sFA+DXtoXF0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  APIC1043
      FACP   ACRSYS  FACP1043
      HPET   ACRSYS  OEMHPET
      MCFG   ACRSYS  OEMMCFG
      SLIC   ACRSYS  ACRPRDCT
      OEMB   ACRSYS  OEMB1043
      GSCI   ACRSYS  GMCHSCI
      AWMI   ACRSYS  OEMB1043
      SSDT   DpgPmm  CpuPm


    Not sure if that looks any better to you Noel?

    Of note the Product Key above (the end bit anyway) does not match the product key on the sticker on my PC still.

    Do you think I back to square 1 prior to the 'non genuine windows message'? I am nervous that it will return the same message in another 20 days and I will have to do it again!

    The 'Windows activation' application works now.

    I have taken Mr Barnhorst's advice and created a back up. It's initially on a partition of the same drive (which I know isn't perfect) but I will get a stand alone drive to automatically back up to every night.

    Have to say Noel. You've been a huge help. Any advice welcome.

     

    Monday, July 4, 2011 6:53 PM
  • ...and printer software, wireless modem software, outlook ad ins......STILL GOING!
    Monday, July 4, 2011 6:55 PM
  • "Affluenzic" wrote in message news:1979d8bf-5511-47b7-8654-220083dba3a7...

    Right. Since my last post I have done a full re-install, including Windows (an a million updates), Office, Norton, Money etc.

    To confrim for reference, it has not stolen any of my extra licences for Offics and Norton. It must recognise the PC as the same and therefore a reinstall.

    Seems to be working fine now and there isn't a message telling me the Windows package is dodgy.

    Have run the diag tool and it returns the below:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:

     


    Not sure if that looks any better to you Noel?

    Of note the Product Key above (the end bit anyway) does not match the product key on the sticker on my PC still.

    Do you think I back to square 1 prior to the 'non genuine windows message'? I am nervous that it will return the same message in another 20 days and I will have to do it again!

    The 'Windows activation' application works now.

    I have taken Mr Barnhorst's advice and created a back up. It's initially on a partition of the same drive (which I know isn't perfect) but I will get a stand alone drive to automatically back up to every night.

    Have to say Noel. You've been a huge help. Any advice welcome.

     

    It seems to be mostly OK - but you need to Validate the system at www.microsoft.com/genuine/validate before we can say with any certainty that it's OK

    There is a slight niggle - it seems that you've had to re-arm the system for some reason?
    That should not have happened with an OEM_SLP license.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Affluenzic Monday, July 4, 2011 7:11 PM
    Monday, July 4, 2011 6:59 PM
    Moderator
  • Validation successful. Seems ok then. Cheers both.

    I raelly appreciate your help.

     

    Monday, July 4, 2011 7:11 PM
  • "Affluenzic" wrote in message news:11098efc-7caf-456d-8a8b-de720b85f122...

    Validation successful. Seems ok then. Cheers both.

    I raelly appreciate your help.

     


    You're welcome - if you have any further queries/problems, it would probably be a good idea to start a new thread to avoid confusion :)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, July 4, 2011 7:39 PM
    Moderator